What can I do with Number Information and what service should I choose?


Number Information APIs can help you reduce fraud, establish user identity, support two-factor authentication (2FA) processes, update your customer database and more.

tyntec’s Number Information provides two APIs:

  • Portability Check: This API solves routing and delivery issues for SMS messages and voice calls that may arise due to Mobile Number Portability (MNP). While MNP has been convenient for users, it has created a hurdle on the technical side. SMS messages and voice routing used to be performed via the phone number prefix, which was associated with the carrier. But MNP blurred the prefix lines. tyntec’s programmable Portability Check API lets you route SMS messages and voice calls correctly, by providing you with the phone numbers’ relevant data.
  • Number Verification: Contextual information has become a central part of how businesses communicate with customers. Whether you need to reach your customers at a convenient time or strengthen security by identifying potential fraud, tyntec’s programmable Number Verification API provides you with the phone number intelligence to craft a tailored and secure customer experience.

Which option to choose depends on what your business wants to achieve and the use case you plan to create or optimize. This information should give you an idea on how to get choose:

Information you need

Use cases Benefits API 
Determine the network the customer belongs Solve number portability and route SMS messages and voice calls appropriately Reduced cost for routing and increased delivery reliability Portability Check

Determine if a phone number is valid and accurate

-Establish user identity and assist with two-factor authentication (2FA)

-Identify outdated numbers to clean up customer database

-Stronger security

-Reduced cost by eliminating invalid and inaccurate numbers from customer outreach

Number Verification

Identify if a customer is roaming and present (on/off)

Find out the best moment to reach the customer

Increased response rates and engagement Number Verification
Identify if a customer is reachable to receive a call or an SMS Find out the best channel to reach the customer Increased customer engagement and conversions Number Verification
Identify where a customer is located

- Send location-specific communication

- Identify fraud attempt based on customer’s location

- Increased customer engagement and conversions

- Fewer fraudulent attempts

Number Verification
Determine if customers are using a specific type of number

- Identify if the number is virtual number (VoIP)

- Identify if the number is a landline
- Identify if the number is Premium or Special Services

Reduce fraud by blocking suspicious numbers

Portability Check

OR

Number Verification

Determine if recent changes have occurred to a phone number Indicate cases of SIM swap Fewer fraudulent attempts Number Verification

 

For more information, check our Number Information product page.