How can I use the WhatsApp Business API?

You can use the WhatsApp Business solution for a variety of use cases, such as:

  • Alerts and notifications, from travel updates and payment confirmations to appointment reminders, shipping alerts and more.
  • Customer service, allowing your support agents to communicate in real-time and rich media conversations with your customers.
  • Verification and multifactor authentication, allowing you to send one-time passwords with enhanced security and strong encryption.

Marketing and promotional messages are generally not part of the WhatsApp Business API. Check out our Tech Docs for more information.