Enterprise SaaSSaaS with Business Messaging
Mobile messaging has become a core communication channel for customer outreach and worker collaboration. Enterprise SaaS platforms that add SMS messaging and chat apps enable their business customers to offer an omni-channel customer experience. As well as, the ability to get ahead of support issues, facilitate employee communication, and customer engagement.
Messaging in Enterprise SaaS
Customer Service and ConversationsHandle customer inquiries with business messaging
Use one- and two-way SMS, in addition to chat app messaging, for proactive customer support, notifications for product recalls, reviews, promotions, and exclusive offers. Integrate SMS-enabled landline numbers for native SaaS messaging into your contact center, CRM, or appointment scheduling system.
Appointment ManagementReduce no-show rates for appointments and reservations
Enable your enterprise customers to integrate SMS messaging for appointment reminders. Also enable SMS-based rescheduling, natively integrated onto your system. This allows for better conversion rates — and more revenue for your enterprise customers.
Alerts & NotificationsMass notifications, incident and IT outage alerts with bulk SMS
Enable automated mass notifications with bulk SMS in case of incidents. Notify employees in case of incidents, IT outages, shift scheduling, and more. SMS messaging for business allows you to contact many people at once and stay on top of issues in real-time.
Enterprise SaaS Messaging
Whether you want to provide simple SMS notifications or enable more complex customer conversations, mobile messaging provides the ideal channel for easy two-way customer support as well as incident-related communications.
Messaging has become a standard business-to-customer channel. Leverage business chat on your Enterprise SaaS platform in a native integration with our developer-friendly messaging APIs, and provide your enterprise customers with a seamless experience.
Implement SMS and chat app messaging throughout the customer journey with two-way omnichannel communications. Incoming text messages become tickets in your system that can be tracked and followed up upon easily by contact center agents.
Top tyntec APIs
for Enterprise SaaS Platforms
Our API for SMS messaging provides the ideal combination of immediacy and personalization for marketing, engagement and conversion-driven alerts, as well as customer service, incident management and remote worker communications. Enable two-way SMS based on your existing business phone number (e.g. landline) for improved omnichannel engagement.
Amplify customer engagement in your contact center or CRM SaaS with branded, multimedia functions and immediate two-way messaging in users’ preferred chat apps such as Viber and Facebook Messenger. This omnichannel messaging API provides simple access to nearly three billion people worldwide.
Context is everything. Improve communication ROI for your enterprise customers by finding and removing invalid and unavailable numbers before contacting end-users. With real-time phone number look ups, your enterprise customers will benefit from fewer failed attempts, faster deployment and better conversion rates.
Learn more About
Messaging for Enterprise SaaS
Why work with tyntec?
Over the last 15 years, tyntec has built an unmatched global network and developed simple communication APIs to access the mobile world. Combined with our omnichannel communication platform, we do the heavy lifting in telecoms, so you can create epic connections with your customers with minimum effort.
This makes it ideal for Enterprise SaaS platforms to enhance customer and worker communications with global mobile messaging integrations. Contact center, CRM, appointment scheduling, incident management, and employee collaboration systems can provide SMS, chat app messaging, and more. Ultimately, accelerating uptake and avoiding integration issues.