Add native mobile messaging to your Enterprise Software as a Service (SaaS) Platforms for fast customer support, real-time incident alerts and more for enhanced customer happiness and employee collaboration. All in one platform.
Deliver real-time experiences
Mobile messaging has become a core communications channel for customer outreach as well as for worker collaboration. Enterprise SaaS platforms that add SMS and chat apps natively enable their business customers to offer an omnichannel customer experience as well as to get ahead of support issues, facilitate employee communication and more.
Whether you want to provide simple update messages or enable more complex conversations, messaging provides the ideal channel for quick answers, conversations and notifications in customer support as well as incident-related communications.
Messaging has become a standard business-to-customer channel. Leverage it on your SaaS platform in a native integration without hiccups, and provide your enterprise customers with a seamless experience.
Enable your enterprise customers to implement messaging throughout the customer journey with two-way communications. Texts become tickets in your system that can be tracked and followed up upon easily.
Here are some great ways to use messaging in Enterprise SaaS Platforms:
Customer Service and Conversations
Customer Service and ConversationsLet your customers converse with you on messaging
Get closer to your customers with messaging when they need customer support with two-way communications as well as proactive notifications for product recalls, reviews, promotions and exclusive offers. Offer SMS-enabled landline or toll-free number for native messaging into your contact center, CRM or appointment scheduling system.
Appointment RemindersReduce no-show rate for appointments and reservations
Enable your enterprise customers to integrate messaging for appointment reminders. Go the extra mile and allow SMS-based rescheduling, natively integrated onto your system. This allows for better conversion rates – and more revenue for your enterprise customers.
Alerts & NotificationsMass notifications, incident and IT outage alerts
Enable automated mass notifications in case of incidents. Notify employees in case of incidents, IT outages, shift scheduling, and more. SMS enables you to reach out many people at once and stay on top of any issues in real-time.
Top tools used by Enterprise SaaS Platforms
Ninety-eight percent of users open SMS messages within three minutes, in contrast with a 20% open rate for email. SMS provides the ideal combination of immediacy and personalization for marketing, engagement and conversion-driven alerts, as well as customer service, incident management and remote worker communications.
Amplify customer engagement in your contact center or CRM SaaS with branded, multimedia functions and immediate two-way communications in users’ preferred chat apps such as Viber and Facebook Messenger.
Enable improved marketing ROI for your enterprise customers by finding and removing invalid and unavailable numbers before contacting end-users. For your enterprise customer, this means fewer failed attempts, faster deployment and better conversion rates.
Why work with tyntec?
tyntec powers omni-channel communications, making it easy for Enterprise SaaS platforms to natively embed SMS, Chat and Number Information into their standard services via simple and powerful APIs. Leverage tyntec’s industry-leading global network and rich features for high quality, global and reliable communications.