Enterprise SaaSSaaS Business Messaging
Mobile messaging has become a core communication channel for customer outreach and worker collaboration. Enterprise SaaS platforms that add SMS and chat apps like WhatsApp enable their business customers to offer an omnichannel customer experience.
Messaging for Your Platform
Customer Service and ConversationsHandle customer inquiries with business messaging
Use one- and two-way SMS, in addition to chat app messaging, for proactive customer support, notifications for product recalls, reviews, promotions, and exclusive offers. Integrate SMS-enabled landline numbers for native SaaS messaging into your contact center, CRM, or appointment scheduling system.
Appointment ManagementReduce no-show rates for appointments and reservations
Enable your enterprise customers to integrate SMS messaging for appointment reminders. Also enable SMS-based rescheduling, natively integrated onto your system. This allows for better conversion rates — and more revenue for your enterprise customers.
Alerts & NotificationsMass notifications, incident and IT outage alerts with bulk SMS
Enable automated mass notifications with bulk SMS in case of incidents. Notify employees in case of incidents, IT outages, shift scheduling, and more. SMS messaging for business allows you to contact many people at once and stay on top of issues in real-time.
Native Integrations without Hassle
Whether you want to provide simple SMS notifications or enable more complex customer conversations with chat apps; mobile messaging provides the ideal channel for easy two-way customer support as well as incident-related communications.
Messaging has become a standard business-to-customer channel. Leverage business chat on your Enterprise SaaS platform in a native integration with our developer-friendly messaging APIs, and enable your enterprise customers with a seamless experience.
Implement SMS and chat app messaging throughout the customer journey with a seamless integration onto your platform. Incoming text messages become tickets in your system that can be tracked and followed up upon easily by contact center agents.
Key tyntec APIs for SaaS Platforms
SMS messaging provides immediacy and personalization for increased engagement, conversion-driven alerts, customer service, incident management, and more. Enable two-way SMS based on your existing business phone number (e.g. landline) for improved omnichannel engagement.
Amplify customer engagement in your contact center or CRM SaaS with branded and immediate two-way messaging in chat apps such as WhatsApp, Viber and Facebook Messenger, with SMS as fallback. This messaging API provides simple access to nearly three billion people worldwide.
Improve communication ROI for your enterprise customers by finding and removing invalid and unavailable numbers before contacting end-users. With real-time phone number look ups, your customers will benefit from fewer failed attempts, faster deployment, and better conversion rates.