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Pricing

With tyntec’s API for WhatsApp Business solution there are two different types of messages. Template (pre-approved messages by WhatsApp) and 24 hour customer support messages. With WhatsApp Business solution, you pay only when you send a message, on a per-message basis. Incoming messages from customers are free of charge.

WhatsApp Pricing, tyntec

How much does tyntec charge for WhatsApp Business?

WhatsApp Business pricing with tyntec has the following elements:

  • Monthly fee: tyntec offers three packages with a monthly fee (starter, growth and enterprise), and each of them will have certain services and benefits included, such as a certain number of message templates and WhatsApp Business Accounts. Have a look at our Pricing Packages
  • Messaging fees:
    • tyntec charges a flat rate for sending and receiving messages of EUR 0.004 on a pay-as-you-go basis. Depending on your package, your incoming messages (messages your customers send to you) may be waived.
    • WhatsApp also charges a fee for each message your company sends. There is no WhatsApp fees for incoming messages from your customers. WhatsApp fees are calculated on a country-basis. Please have a look here.

tyntec does NOT charge setup fees.

If you are a technology provider, we’re happy to adjust pricing according to your platform. Please get in touch with us to discuss at whatsapp@tyntec.com

Why does tyntec charge monthly fees for WhatsApp Business?

tyntec charges monthly fees to cover costs related to configuring, setting up and maintaining your WhatsApp Business Account. To enable companies of various sizes and pockets to use WhatsApp, we have three monthly plans that you can choose from, each with differentiated benefits and features.

In case you have any questions regarding our monthly fees, just get in touch at whatsapp@tyntec.com.

How much does tyntec charge for the Chat Messaging Dashboard?

The Chat Messaging Dashboard gives you a web-based user interface to orchestrate chat conversations. With this powerful platform, you can manage everything WhatsApp related and enable your agents to easily communicate with your customers.

Currently, tyntec charges EUR 350/monthly for the Dashboard, which includes:

  • 4 agents
  • Access to WhatsApp Business, Facebook Messenger, Twitter and Viber

Companies that need more than 4 agents can add new licenses for the minimum cost of EUR 25/agent.

In addition, for the Dashboard we charge a EUR 350 setup fee.

Message fees also apply for both tyntec and WhatsApp, as per our standard WhatsApp pricing.