|Content-type||Send in message templates||Send in session messages||Incoming messages|
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|Interactive buttons: quick replies|
|Interactive buttons: reply buttons|
WhatsApp Business API with tyntec
tyntec is an official WhatsApp Business solution partner that helps you manage all WhatsApp communications directly within the tyntec platform.
You can integrate WhatsApp Business two ways with tyntec:
- Use our API to integrate WhatsApp on your existing system, e.g., CRM platform
- Use our omnichannel platform, Support Inbox, which is ideal for companies that do not have the developer resources to integrate an API.
Every business account must apply to WhatsApp for approval before gaining access to the WhatsApp Business API.
Before getting started, you will need to create a Facebook Business account. In case you do not have one yet, you can sign up on https://business.facebook.com/
Also, you’ll have to collect the following information to create your WhatsApp profile:
- Decide on which phone number to associate your WhatsApp Profile with. Learn how to pick a phone number. In case your number is associated with an IVR, manual onboarding applies.
- Display name. Check best practices.
- Business information: description, website, public email, logo URL.
- Get your tyntec API key to associate your future WhatsApp Business Profile with tyntec. Check how to get your API keys.
- Webhook URLs: define the webhook URLs for incoming messages and delivery notifications. Learn more about webhooks.
Message Types & Templates
There are two types of messages when using WhatsApp for business communications:
- Message Templates: Used by a company to initiate conversations with users, message templates are preformatted, non-editable messages reviewed and approved by WhatsApp.
- Session Messages: Session messages are triggered by user response to message template OR when the user initiates the conversation with the company. Once the user is active, the 24-hour support window opens, whereby a company can communicate with the user without an approved message template.
Getting customer opt-ins
Opt-ins are required to send messages to your customers on WhatsApp.
The first step towards communicating with your customers over WhatsApp is getting them to opt-in. Subscriptions need to be active and leveraged with the company’s communication channels, such as web forms, SMS, emails, and more.
Note that an opt-in is not required to respond to that inquiry when a customer initiates a conversation. Only when the company wishes to start conversations, an opt-in is required.
Sending and receiving WhatsApp messages
The prerequisites to send and receive messages on WhatsApp are to have your approved business account and message templates.
If these are already in place, go ahead and check our tutorial on how to exchange messages on WhatsApp.
If you’ve opted for the Support Inbox, you need to set up your access to exchange messages.
ℹ️ You can get the first taste of WhatsApp messages before your account is verified. After initiating your business verification, you can send up to 1,500 messages for free in tyntec’s API using pre-configured message templates. Alternatively, you can use your complimentary test messages after your business has been verified.
If you’re using the API, you’re integrating it into an existing system that your company already uses, such as Hubspot, Zapier, Microsoft Dynamics, etc.
Enabling our customers to integrate our API easily is a core part of our mission, so we have prepared pre-built integrations at no extra cost for all of our customers. These enable you to cut development time and investment significantly while speeding up integration.
Get your brand out there!
At this point, you’ve already got a business account, message templates approved, opt-ins collected, and WhatsApp is running in your system (or you’re using the Support Inbox 😉).
Now, it’s time to let your customers know you are on WhatsApp with simple strategies such as adding visible WhatsApp buttons on your website and even product packaging, linking your customer service with the channel, and more.