Companies can mark messages received by their users as "read", indicating that the message was seen by an agent/chatbot of the company, boosting engagement transparency. This is shown as the double check mark that is already known in the WhatsApp user base.
This is how it works:
Whenever you receives an inbound message from your user:
{ "messageId": "ABEGSRcolTdUAhCDTh0Viu2YwDb751d6V33t", "channel": "whatsapp", "from": "491728953754", "to": "4923147790813", "receivedAt": "2019-11-19T15:30:25Z", "content": { "contentType": "text", "text": "Peng", "media": null, "location": null }, "event": "MoMessage", "whatsapp": { "senderName": "Peter Daum @ tyntec" }, "timestamp": "2019-11-19T15:30:25Z"
Take the message id – in this case ABEGSRcolTdUAhCDTh0Viu2YwDb751d6V33t – and execute
PUT
https://api.tyntec.com/chat-api/v2/channels/whatsapp/messages/ABEGSRcolTdUAhCDTh0Viu2YwDb751d6V33t
with the json payload.
{ "status" : "read" }
Digital, often animated emoji stickers offer far more nuanced, varied, and personalized forms of expression compared to flat, often generic emoji sets. To convey emotions and reactions in an instant, folk often turn to visual short-hands such as emojis and animated GIFs.
WhatsApp stickers are digital elements that give your customer conversation a more branded look.
Stickers can only be sent as chat messages. To date, it's not possible to send stickers as a media message template.
Check out our How to Create and Send Stickers Tutorial.
{ "to": "12331132", "channels": [ "whatsapp" ], "whatsapp": { "from": "1233423454", "contentType": "media", "media": { "type": "sticker", "url": "https://www.gstatic.com/webp/gallery/1.webp" } } }
| Media | Supported Content-Types |
|---|---|
| Audio | audio/aac, audio/mp4, audio/amr, audio/mpeg, audio/ogg; codecs=opus. NOTE: The base audio/ogg type is not supported. |
| Document | Any valid MIME-type |
| Image | image/jpeg, image/png |
| Sticker | image/webp |
| Video | video/mp4, video/3gpp. NOTE: Only H.264 video codec and AAC audio codec is supported. Only videos with a single audio stream are supported. |
curl –XPOST https://api.tyntec.com/messaging/v2/chat/messages\ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: API_KEY' \ -d '{ "to": "+123234234", "channels": [ "whatsapp" ], "whatsapp": { "from": 545345345, "contentType": "template", "template": { "templateId": "order_confirmation", "language": { "policy": "deterministic", "code": "en" }, "components": [ { "type": "body", "parameters": [ { "type": "text", "text": "Ben" }, { "type": "text", "text": "2019-0000001" }, { "type": "text", "text": "600.00" }, { "type": "text", "text": "2019-06-01" } ] } ] } } }'
curl –XPOST https://api.tyntec.com/messaging/v2/chat/messages\ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: YOUR_API_KEY' \ -d '{ "to": "+123234234", "channels": [ "whatsapp" ], "whatsapp": { "from": 545345345, "contentType": "text", "text": "Hi Susan!\n\nYay! You´re officially a Fashion member. We are excited to have you onboard.\n\nCheers,\nThe Fashion Team" } }'
curl –XPOST https://api.tyntec.com/messaging/v2/chat/messages\ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: API_KEY' \ -d '{ "to": "+123234234", "channels": [ "whatsapp" ], "whatsapp": { "from": 545345345, "contentType": "media", "media" : { "type": "image" "url": "https://www.tyntec.com/themes/custom/tyntec/image/tyntec-logo-color.svg", "caption": "Tyntec Logo" } } }'
curl –XPOST https://api.tyntec.com/messaging/v2/chat/messages\ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: API_KEY' \ -d '{ "to": "+123234234", "channels": [ "whatsapp" ], "whatsapp": { "from": 545345345, "contentType": “media", "type": “audio" "url": "https://www.tyntec.com/themes/custom/tyntec/image/tyntec_song.mp3" } }'
# Send a location Request curl -X POST \ https://api.tyntec.com/chat-api/v2/messages \ -H 'Content-Type: application/json' \ -H 'apikey: c6aa0006798047f38d16ed7d2673c595' \ -H "apikey: $API_KEY" \ -d '{ "to": "4917624435312", "channels": ["whatsapp"], "whatsapp": { "from" : "4923147790717", "location" : { "longitude" : 7.4954884, "latitude" : 51.5005765, "name" : "tyntec GmbH", "address" : "tyntec GmbH, Semerteichstraße, Dortmund" }, "contentType":"location" } }'
The use of Interactive Buttons reduces friction in business-to-consumer communication by providing a clear and fast way to provide and collection information with specific tasks, such as making a purchase, selecting a service package or arranging deliveries.
Before, companies had to add the CTA or different options directly on the message template as text. Now, it’s possible to complete a task at the click of a button.
There are two types of interactive buttons:
Interactive buttons are supported by message templates and available to you at no extra cost. Companies can add more than one button with specific functions, like “contact us”, “pay”, “track your delivery”, and more.
Call to action
There can be up to two call to action buttons. They come in three flavors:
A call to action can be setup as a media message template. Please see more information here.
You can find more information and inspiration about Interactive Buttons in this blog post.
{ "to": "{{toPhoneNumber}}", "channels": ["whatsapp"], "whatsapp": { "from" : "{{whatsappPhoneNumber}}", "template" : { "templateId": "2fa_qr_code", "language": { "policy": "deterministic", "code": "nb" }, "components" : [ {"type" : "body", "parameters" : [ {"type" :"text", "text" : "Stephanie"} ] }, {"type" : "button", "subType" : "url", "index" : 0, "parameters" : [{"type" :"text", "text" : "224f1bb5-1cda-48b0-997f-0cf73b00a4df "}] } ] }, "contentType":"template" } }
{ "to": "{{toPhoneNumber}}", "channels": ["whatsapp"], "whatsapp": { "from" : "{{whatsappPhoneNumber}}", "template" : { "templateId": "event_review", "language": { "policy": "deterministic", "code": "en" }, "components" : [ {"type": "header", "parameters" : [ {"type" : "media", "media" : {"url" : "https://upload.wikimedia.org/wikipedia/commons/6/6c/Sample_EPC_QR_code.png", "type" :"image"} }] }, {"type" : "body", "parameters" : [ {"type" :"text", "text" : "Stephanie"}, {"type" :"text", "text" : "Button Demo"}, {"type" :"text", "text" : "Dortmund"} ] }, {"type" : "button", "subType" : "quick_reply", "index" : 0, "parameters" : [{"type" :"payload", "payload" : "224f1bb5-1cda-48b0-997f-0cf73b00a4df "}] }, {"type" : "button", "subType" : "quick_reply", "index" : 1, "parameters" : [{"type" :"payload", "payload" : "224f1bb5-1cda-48b0-997f-0cf73b00a4df "}] }, {"type" : "button", "subType" : "quick_reply", "index" : 2, "parameters" : [{"type" :"payload", "payload" : "224f1bb5-1cda-48b0-997f-0cf73b00a4df "}] } ] }, "contentType":"template" } }
curl https://api.tyntec.com/messaging/v2/chat/messages/77185196-664a-43ec-b14a-fe97036c697f/status \ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: API_KEY'
{ "messageId": "77185196-664a-43ec-b14a-fe97036c697f", "status": "failed" }
curl https://api.tyntec.com/messaging/v2/chat/messages/77185196-664a-43ec-b14a-fe97036c697f/history \ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: API_KEY'
{ "messageId": "77185196-664a-43ec-b14a-fe97036c697f", "history": [ { "happendAt": "2019-05-17T09:45:00Z", "state": "message-accepted" }, { "deliveryChannel": "whatsapp", "happendAt": "2019-05-17T09:45:01Z ", "state": "message-routing-success" }, { "deliveryChannel": "whatsapp", "happendAt": "2019-05-17T09:45:02Z ", "state": "message-dispatching-success" }, { "deliveryChannel": "whatsapp", "happendAt": "2019-05-17T09:45:03Z ", "state": "message-failed", "details": { "code": "470", "message": "Message failed to send because more than 24 hours have passed since the customer last replied to this number" } }, { "happendAt": "2019-05-17T09:45:04Z ", "state": "message-finally-failed", "details": { "code": "tyntec::error:noFurtherChannelAvailable", "message": "No further channel after Channel[whatsapp] available" } } ] }
