Companies can mark messages received by their users as "read", indicating that the message was seen by an agent/chatbot of the company, boosting engagement transparency. This is shown as the double check mark that is already known in the WhatsApp user base.
This is how it works:
Whenever you receives an inbound message from your user:
{ "messageId": "ABEGSRcolTdUAhCDTh0Viu2YwDb751d6V33t", "channel": "whatsapp", "from": "491728953754", "to": "4923147790813", "receivedAt": "2019-11-19T15:30:25Z", "content": { "contentType": "text", "text": "Peng", "media": null, "location": null }, "event": "MoMessage", "whatsapp": { "senderName": "Peter Daum @ tyntec" }, "timestamp": "2019-11-19T15:30:25Z"
Take the message id – in this case ABEGSRcolTdUAhCDTh0Viu2YwDb751d6V33t – and execute
PUT
https://api.tyntec.com/chat-api/v2/channels/whatsapp/messages/ABEGSRcolTdUAhCDTh0Viu2YwDb751d6V33t
with the json payload.
{ "status" : "read" }
Digital, often animated emoji stickers offer far more nuanced, varied, and personalized forms of expression compared to flat, often generic emoji sets. To convey emotions and reactions in an instant, folk often turn to visual short-hands such as emojis and animated GIFs.
WhatsApp stickers are digital elements that give your customer conversation a more branded look.
Stickers can only be sent as chat messages. To date, it's not possible to send stickers as a media message template.
Check out our How to Create and Send Stickers Tutorial.
{ "to": "12331132", "channels": [ "whatsapp" ], "whatsapp": { "from": "1233423454", "contentType": "media", "media": { "type": "sticker", "url": "https://www.gstatic.com/webp/gallery/1.webp" } } }
We are announcing the deprecation of Groups through the WhatsApp Business API. The Groups API node will stop accepting any new WhatsApp Business API client phone numbers on July 6, 2020 and end for all WhatsApp Business API client phone numbers on Oct 6, 2020. Please begin migrating calls using this endpoint to avoid any disruption.
The Group Messaging feature enables you to further personalize WhatsApp interactions with your customers. With this new feature, your agents or advisors can connect directly with your customers with dedicated group profiles, powering conversations with VIP clients or consulting services, for example.
When creating a group, the logo and the subject are setup when creating the group, but can be changed later. The image can be the company logo, the photo of an advisor; pretty much any image that is relevant for that group. The subject must have a maximum of 35 characters.
The tyntec API currently supports the following functionalities:
When a company sends a message to a group, it pays only a tyntec message once (not for each group participant who receives the message).
Request curl -X POST \ https://api.tyntec.com/chat-api/v2/channels/whatsapp/phone-numbers/4923147790717/groups \ -H 'Content-Type: application/json' \ -H "apikey: $API_KEY" \ -d '{ "subject" : "Group Subject" }' Response { "creationTime": "1564642001", "groupId": "4923147790717-1564642001" }
Request curl -X PUT \ https://api.tyntec.com/chat-api/v2/channels/whatsapp/phone-numbers/4923147790717/groups/4923147790717-1564642001/settings/icon \ -H 'Content-Type: image/jpeg' \ -H "apikey: $API_KEY" Response 201 Created
Request curl -X POST \ https://api.tyntec.com/chat-api/v2/messages \ -H 'Content-Type: application/json' \ -H "apikey: $API_KEY" -d '{ "to": "27345879345345", "channels": ["whatsapp"], "whatsapp": { "from" : "4923147790717", "template" : { "templateId": "group_invite", "language": { "policy": "deterministic", "code": "en" }, "parameters" : [ {"default": "https://chat.whatsapp.com/CwTQduEL81WHnO9R3QKV20"} ] }, "contentType":"template" } }' Response { "messageId": "7e8083f5-6ead-4aea-a4b9-ec5feb948c88" }
Request curl -X POST \ https://api.tyntec.com/chat-api/v2/messages \ -H 'Content-Type: application/json' \ -H "apikey: $API_KEY" \ -d '{ "to": "4923147790717-1564642001", "channels": ["whatsapp"], "whatsapp": { "from" : "4923147790717", "text" : "Hi! And welcome to our group", "contentType":"text" } }' Response { "messageId": "8953ccfa-3a3a-4eca-a225-324bb8979332" }
curl –XPOST https://api.tyntec.com/messaging/v2/chat/messages\ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: API_KEY' \ -d '{ "to": "+123234234", "channels": [ "whatsapp" ], "whatsapp": { "from": 545345345, "contentType": "template", "template": { "templateId" : "order_confirmation", "language" : { "policy" : "deterministic", "code" : "en" }, "parameters" : { "default" : "Ben", "default" : "2019-0000001", "default" : "600.00", "default" : "2019-06-01" } } } }'
curl –XPOST https://api.tyntec.com/messaging/v2/chat/messages\ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: YOUR_API_KEY' \ -d '{ "to": "+123234234", "channels": [ "whatsapp" ], "whatsapp": { "from": 545345345, "contentType": "text", "text": "Hi Susan!\n\nYay! You´re officially a Fashion member. We are excited to have you onboard.\n\nCheers,\nThe Fashion Team" } }'
curl –XPOST https://api.tyntec.com/messaging/v2/chat/messages\ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: API_KEY' \ -d '{ "to": "+123234234", "channels": [ "whatsapp" ], "whatsapp": { "from": 545345345, "contentType": "media", "media" : { "type": "image" "url": "https://www.tyntec.com/themes/custom/tyntec/image/tyntec-logo-color.svg", "caption": "Tyntec Logo" } } }'
curl –XPOST https://api.tyntec.com/messaging/v2/chat/messages\ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: API_KEY' \ -d '{ "to": "+123234234", "channels": [ "whatsapp" ], "whatsapp": { "from": 545345345, "contentType": “media", "type": “audio" "url": "https://www.tyntec.com/themes/custom/tyntec/image/tyntec_song.mp3" } }'
# Send a location Request curl -X POST \ https://api.tyntec.com/chat-api/v2/messages \ -H 'Content-Type: application/json' \ -H 'apikey: c6aa0006798047f38d16ed7d2673c595' \ -H "apikey: $API_KEY" \ -d '{ "to": "4917624435312", "channels": ["whatsapp"], "whatsapp": { "from" : "4923147790717", "location" : { "longitude" : 7.4954884, "latitude" : 51.5005765, "name" : "tyntec GmbH", "address" : "tyntec GmbH, Semerteichstraße, Dortmund" }, "contentType":"location" } }'
The use of Interactive Buttons reduces friction in business-to-consumer communication by providing a clear and fast way to provide and collection information with specific tasks, such as making a purchase, selecting a service package or arranging deliveries.
Before, companies had to add the CTA or different options directly on the message template as text. Now, it’s possible to complete a task at the click of a button.
There are two types of interactive buttons:
Interactive buttons are supported by message templates and available to you at no extra cost. Companies can add more than one button with specific functions, like “contact us”, “pay”, “track your delivery”, and more.
Call to action
There can be up to two call to action buttons. They come in three flavors:
A call to action can be setup as a media message template. Please see more information here.
You can find more information and inspiration about Interactive Buttons in this blog post.
{ "to": "{{toPhoneNumber}}", "channels": ["whatsapp"], "whatsapp": { "from" : "{{whatsappPhoneNumber}}", "template" : { "templateId": "2fa_qr_code", "language": { "policy": "deterministic", "code": "nb" }, "components" : [ {"type" : "body", "parameters" : [ {"type" :"text", "text" : "Stephanie"} ] }, {"type" : "button", "subType" : "url", "index" : 0, "parameters" : [{"type" :"text", "text" : "224f1bb5-1cda-48b0-997f-0cf73b00a4df "}] } ] }, "contentType":"template" } }
{ "to": "{{toPhoneNumber}}", "channels": ["whatsapp"], "whatsapp": { "from" : "{{whatsappPhoneNumber}}", "template" : { "templateId": "event_review", "language": { "policy": "deterministic", "code": "en" }, "components" : [ {"type": "header", "parameters" : [ {"type" : "media", "media" : {"url" : "https://upload.wikimedia.org/wikipedia/commons/6/6c/Sample_EPC_QR_code.png", "type" :"image"} }] }, {"type" : "body", "parameters" : [ {"type" :"text", "text" : "Stephanie"}, {"type" :"text", "text" : "Button Demo"}, {"type" :"text", "text" : "Dortmund"} ] }, {"type" : "button", "subType" : "quick_reply", "index" : 0, "parameters" : [{"type" :"payload", "payload" : "224f1bb5-1cda-48b0-997f-0cf73b00a4df "}] }, {"type" : "button", "subType" : "quick_reply", "index" : 1, "parameters" : [{"type" :"payload", "payload" : "224f1bb5-1cda-48b0-997f-0cf73b00a4df "}] }, {"type" : "button", "subType" : "quick_reply", "index" : 2, "parameters" : [{"type" :"payload", "payload" : "224f1bb5-1cda-48b0-997f-0cf73b00a4df "}] } ] }, "contentType":"template" } }
curl https://api.tyntec.com/messaging/v2/chat/messages/77185196-664a-43ec-b14a-fe97036c697f/status \ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: API_KEY'
{ "messageId": "77185196-664a-43ec-b14a-fe97036c697f", "status": "failed" }
curl https://api.tyntec.com/messaging/v2/chat/messages/77185196-664a-43ec-b14a-fe97036c697f/history \ -H 'Content-Type: application/json' \ -H 'Accept: application/json' \ -H 'apikey: API_KEY'
{ "messageId": "77185196-664a-43ec-b14a-fe97036c697f", "history": [ { "happendAt": "2019-05-17T09:45:00Z", "state": "message-accepted" }, { "deliveryChannel": "whatsapp", "happendAt": "2019-05-17T09:45:01Z ", "state": "message-routing-success" }, { "deliveryChannel": "whatsapp", "happendAt": "2019-05-17T09:45:02Z ", "state": "message-dispatching-success" }, { "deliveryChannel": "whatsapp", "happendAt": "2019-05-17T09:45:03Z ", "state": "message-failed", "details": { "code": "470", "message": "Message failed to send because more than 24 hours have passed since the customer last replied to this number" } }, { "happendAt": "2019-05-17T09:45:04Z ", "state": "message-finally-failed", "details": { "code": "tyntec::error:noFurtherChannelAvailable", "message": "No further channel after Channel[whatsapp] available" } } ] }
