Browser Push Notifications
Each one of your agents can allow or disable notifications from their browser on an individual basis. Depending on the browser you use, you will be asked after your first login to allow or disable these notifications. You can always go back to your browser page settings to configure browser notifications.
Browser notifications can only be activated if your browser supports this feature. Please check this table for more details.
Support Inbox also offers email notifications, in case an agent is offline. To enable email notifications, please get in touch with us at firstname.lastname@example.org