Support Inbox | Tutorials | Auto Replies

Learn how to create an auto-reply message that is synched to the business hours of a channel.

Let your customers know when your customer support team is available. Simply set up a welcome message and away message in case your customer support is offline. 

  1. Navigate to ‘Channels’ in your Support Inbox 
  2. Select the channel 
  3. Select ‘Automated Messages’ in the menu on the top 
  4. Enable the welcome message, away message, or both 
  5. Write your welcome message / away message 
  6. Select ‘Save’ on the right to save your settings. 

Note: Welcome and away messages are always set per individual channel.