Let your customers know when your customer support team is available. Simply set up a welcome message and away message in case your customer support is offline.
- Navigate to ‘Channels’ in your Support Inbox
- Select the channel
- Select ‘Automated Messages’ in the menu on the top
- Enable the welcome message, away message, or both
- Write your welcome message / away message
- Select ‘Save’ on the right to save your settings.
Note: Welcome and away messages are always set per individual channel.