|Access to Team Inbox||Unlimited access|
|Access to Agent Inbox|
|Access to Closed Inbox|
|Access to Internal Chat|
|Access to People|
|Access to personal settings|
|Access to Quick Replies|
|Access to assigned channels only|
- Navigate to the ‘Agents’ tab under ‘Organization’ and open it
- Select the orange ‘Add’ button on the top
- Fill-in the details and select the role, then select ‘Next’
- Select the team(s) for the new agent / administrator
- Select ‘Invite’ to send the invitation.
The new user will receive an email with instructions on how to activate their account and select a password. As an administrator, you can check the enrollment status at any given time. If the new user didn’t receive the invitation email, you can trigger a resend.