Support Inbox | Tutorials | Add agents

Learn how to add new customer support agents and administrators to your Support Inbox.

  1. Navigate to the ‘Agents’ tab under ‘Organization’ and open it 
  2. Select the orange ‘Add’ button on the top
  3. Fill-in the details and select the role, then select ‘Next’
  4. Select the team(s) for the new agent / administrator 
  5. Select ‘Invite’ to send the invitation.

The new user will receive an email with instructions on how to activate their account and select a password. As an administrator, you can check the enrollment status at any given time. If the new user didn’t receive the invitation email, you can trigger a resend.

Agent Administrator
Access to Team Inbox Unlimited access
Access to Agent Inbox
Access to Closed Inbox
Access to Internal Chat
Access to People
Access to personal settings
Access to Quick Replies
Access to assigned channels only