Setting up your Support Inbox company account
Creating a Support Inbox company account starts with the setup of your desired channels.
By default, the Support Inbox is offered with a WhatsApp Business Profile as a package.
In case you wish to use the Support Inbox without WhatsApp, get in touch here.
The Support Inbox provides an intuitive interface for your agents (and chatbots) to interact with your customers. There are many rich features you can benefit from, such as:
- Omnichannel inbox
- Multi-agent and teams
- Agent-to-agent and agent-to-team handover
- Internal chat
- Rich media
- Message templates and quick replies
- CRM integrations a
- And more.
Leverage WhatsApp, Viber, Instagram Direct Messages, and more in one platform. With the Support Inbox, you can capture messages from all your messaging channels without switching to another tool.
Also, add your own web chat and standardize your messaging communications in one place.
Support Inbox API
The Support Inbox also provides a JSON REST API to connect to social messaging platforms like WhatsApp Business, Apple Business Chat, Facebook Messenger, Twitter DM, Viber, LINE, and more.
The API helps you manage channels, contacts, and conversations if you prefer to handle those tasks programmatically.
Did you know you can connect a Support Inbox account with your CRM system, AI/chatbots, and more? While we offer as part of our service - and therefore, no extra cost charged - a tailored integration for you, we also provide integration guides for: