Support Inbox | Channels | Twitter DM

You can connect Twitter DM with Support Inbox in a matter of minutes. Follow the steps below to connect your businesses Twitter account and start talking to customers on Twitter.

In order to complete the configuration for your Support Inbox, you will need administrative access to your Twitter account and Support Inbox. 

  1. Navigate to ‘Channels’ in your Support Inbox, and open it
  2. Select the orange ‘Add’ button on the top
  3. Choose ‘Twitter’, then click ‘Connect’ and follow the instructions to connect your businesses Twitter account with Support Inbox
  4. After successful pairing, your new channel will appear in the channel list 

Troubleshoot-help: if the window to connect your Twitter account doesn’t appear, check if you have allowed pop-up’s for your browser.