In order to complete the configuration for your Support Inbox, you will need administrative access to your Facebook Business account and Support Inbox.
- Navigate to ‘Channels’ in your Support Inbox, and open it
- Select the orange ‘Add’ button on the top
- Choose ‘Facebook Messenger’, then click ‘Connect’ and follow the instructions to connect your businesses Facebook Messenger account with Support Inbox
- After successful pairing, your new channel will appear in the channel list
Troubleshoot-help: if the window to connect your Facebook Messenger account doesn’t appear, check if you have allowed pop-up’s for your browser.