Support Inbox | Channels | Facebook Messenger

Connecting Facebook Messenger with your Support Inbox just takes minutes to set up. Follow the steps below to connect your Facebook Business account and start talking to customers on Facebook Messenger.

In order to complete the configuration for your Support Inbox, you will need administrative access to your Facebook Business account and Support Inbox. 

  1. Navigate to ‘Channels’ in your Support Inbox, and open it
  2. Select the orange ‘Add’ button on the top
  3. Choose ‘Facebook Messenger’, then click ‘Connect’ and follow the instructions to connect your businesses Facebook Messenger account with Support Inbox
  4. After successful pairing, your new channel will appear in the channel list

Troubleshoot-help: if the window to connect your Facebook Messenger account doesn’t appear, check if you have allowed pop-up’s for your browser.