Chat Messaging Dashboard Overview
The use messaging technologies for customer service is likely to keep growing the world over. For brands, this means a shift in how to support customers, from voice and email to SMS, WhatsApp and other popular chat apps. While many brands integrate chat apps onto their existing CRM, contact center or other SaaS, there’s a need for a simple web-based User Interface (UI) that can be used exclusively for social messaging, either because it may be more manageable, or because companies lack developer resources to integrate chat apps onto their customer engagement platforms.
tyntec’s Chat Messaging Dashboard is a powerful platform that enables brands to orchestrate chat conversations with easy agent routing, seamless integration of message templates and useful features like “quick replies” and out of office notifications. It’s also possible to integrate chatbots and AI functions, and access a variety of analytics via a simple API.
tyntec’s Chat Messaging Dashboard has integrated the WhatsApp Business API by default.
For companies that wish to use this UI for WhatsApp, the same approval and setup process apply to gain access to the WhatsApp Business program. Please check more information here on how to apply and setup your WhatsApp Business Account (WABA).