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What is tyntec’s throughput for WhatsApp?

tyntec follows the throughput and rate limits by WhatsApp. This means that we are able to process in the standard setup:

    Message type Throughput
    Text messages 20 messages / second
    Media messages 20 messages / second

    In addition, we are able to receive approx. 100 incoming text messages/second (user messages). It’s important to point out that our service takes care of the appropriate rate limiting, so the customer can send higher spikes and we make sure the delivery happens in the limits by WhatsApp.

    The setup can be scaled up to sending 600 messages / second.

    WhatsApp Messaging Limits (for Message Templates)

    Messaging limits define how many unique users your business can send messages to on a daily basis. This includes new conversations as well as existing conversations with users. The messaging limit does NOT limit the number of messages your business can send, just the number of users you are trying to message. Also, it does NOT apply to messages sent in response to a user-initiated message within a 24-hour period.

    • Tier 1: Allows your business to send messages to 1K unique customers in a rolling 24-hour period.
    • Tier 2: Allows your business to send messages to 10K unique customers in a rolling 24-hour period.
    • Tier 3: Allows your business to send messages to 100K unique customers in a rolling 24-hour period.

    Please check more information about Capacity and Rate Messaging Limits.