Any industry aiming at implementing the WhatsApp Business API can use this feature. Here are a few examples:
- Retail and e-commerce: send images to descriptions of purchased products, provide receipts, order confirmations, shipping updates and return labels.
- Finance and banking: send account statements, mini balance sheets, invoices and more as PDF files.
- Travel: boarding passes, itineraries, travel vouchers and more.
- Telco: account statements, plan changes, balance updates, etc.
Check our blog post How WhatsApp’s Rich Media Templates Will Remove Friction in CX for more information.