In case you need to add media types to your message templates via your my.tyntec.com account, all you have to do is declare what type of media you send in the header – image, location, pdf, text. Check instructions here.
The media component will be sent directly to the user, being uploaded on your server. WhatsApp reviews only the text component in your message templates.
As an alternative to the Message Template Setup Form, you can also use our self-service API to submit new media message templates. Check how to proceed here.