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ℹ️ You can also use the option to push transcripts of closed conversations to your CRM.
This is possible by adding a customer tab in the contact profile to submit information to the CRM. To proceed with this, we would need to agree on the information which must be entered in the custom tab and how it will be send to the customer's CRM API.
This is also enabled by pre-built integrations with common CRM systems such as Microsoft Dynamics. Check in here more information about CRM integrations to the Conversations Inbox: