|Message Template||Quick Reply|
|Used when||The business wants to initiate the conversation||The business wants to respond to a customer inquiry|
|Approval process||Undergoes a review process by WhatsApp||Does not need WhatsApp approval|
|Availability||Only for WhatsApp||All channels|
How to create and edit quick replies
Generally, creating a new quick reply is really easy and achievable in 3 main steps:
Step 1: Write the message
Give your reply a title, write the text and enable/disable it.
Step 2: Define usage
Limit access to quick replies based on channels and/or teams.
Step 3: Select the restrictions
Select the channels or teams that can use this quick reply.