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WhatsApp Business API | FAQs - Compliance, GDPR and Opt-ins

Looking for an answer to a specific question? We've collected the most frequently asked general questions about WhatsApp Business Data, Privacy & GDPR for you. 

If any questions arise while reading, you can contact us under support@tyntec.com. 

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Data, Privacy and GDPR

Frequently Asked Questions

What is WhatsApp's position on GDPR?
Does WhatsApp see itself as a Data Controller, Data Processor or both?
Is personal data being stored on European servers?
Where is a client's customer data being stored?
What is tyntec’s role in data privacy, security, and GDPR compliance?
How should I implement opt-in for WhatsApp?
If a customer reaches out for support via WhatsApp, does that count as an opt-in for other notifications?
Does WhatsApp monitor whether a business is following its opt-in policies?
If a business promotes calling on WhatsApp to collect customer numbers, does this count as an opt-in?
Is tyntec PCI compliant?