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Support Inbox | FAQs - General

Looking for an answer to a specific question? We've collected the most frequently asked general questions about the Support Inbox for you. 

If any questions arise while reading, you can contact us under support@tyntec.com. 

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General

Frequently Asked Questions

Does tyntec offer its own tools to measure customer satisfaction after interacting with an agent?
Is it possible to visualize when a customer is typing a response in the tyntec Support Inbox?
Is the tyntec Support Inbox also optimized for mobile devices?
Are there reporting and analysis tools for statistics about customers and their interaction with agents (customer number, date of the message, response speed, name of the agent, customer satisfaction)?
Is it possible for agents to send (and / or receive) voice messages via WhatsApp?
Are WhatsApp calls possible?
Is there the option to provide answer templates for common questions for agents that they can search and send to customers as quickly and easily as possible?
Do you have experience in dealing with general terms and conditions via e.g. WhatsApp and how to let customers agree to them as simply and easily as possible during a conversation?