My tyntec Documentation

Go to https://my.tyntec.com/auth/login and enter your email. Enter your password below and click “Login.” 

Great! You’ve logged in for the first time. The dashboard is your command center and you’re in the driver’s seat. The dashboard provides a quick overview of what you can do using your tyntec.

Why does my dashboard look different than the image below here?

If your dashboard doesn’t look like the image below, it’s likely you’ve been invited by a colleague to a pre-existing company account. No worries! Your company is probably already set up and uses at least one service. 

If that is not the case, then your admin has assigned some restrictions to your account. Ask your admin to confirm whether your account has restricted access. 
In all other cases, just let us know. We’re happy to help you, 24/7, 365 days a year.

The dashboard is your command center. The dashboard is an overview of your active services and adapts to your usage and needs. Allowing you to navigate quickly to all relevant pages. 

After you have set up a service, for example SMS, the dashboard will adapt to those changes. This means that you will be able to add widgets for each service to personalize your dashboard. They will help you view the current traffic and other information, making it easy to manage your services in an efficient way.

After your first login, you will find the most relevant information directly on your dashboard. To the right, all services will be visible. From here you can quickly and easily navigate to each service or get more information regarding our services. 

On the left side of your dashboard, you’ll find the main navigation from which almost all services in your tyntec are accessible. The rest of the pages, like ‘My Profile’ and ‘My Company,’ are accessible by clicking your name and company name in the top right corner.

After you’ve set up a service like SMS, Voice, Mobile Chat, or one of our Number Information Services, your dashboard adapts to the services you are using. 

Now you can add widgets to personalize the dashboard  to your needs and view all the most relevant metrics in one place.

Make your dashboard smart. You can add widgets to have the most relevant information directly accessible on your dashboard.

It’s easy to add a widget! Just click the ‘Add Widget’ button  in the middle of the page. In the overlay that appears,  first select the service, then choose the widget you want  to display. 

Depending on the service/s you’re using,  you will be able to choose from multiple options.  For example:

SMS:  

• Number of sent SMS

• Number of received SMS

• Top 10 destination operators

• Top 10 originating operators  

• Top 10 destination countries  

• Top 10 originating countries

Number Information Services:  

• Portability Check / Number Verification

• Number of requests

• Top 10 operators

• Top 10 countries  

The ‘Reporting’ section collects all of your reports in one place. After you set up your first product, you can view your reports here. A report gives you a great overview of how many messages have sent over a certain time frame. You also have the ability to filter your report. You can even download your report as an Excel (.xlsx) or .csv file for further customization and number-crunching.

You will need to have at least one service running to access a report.

Please note that the reporting data is updated every 24 hours and is available for SMS, Portability Check, and Number Verification.

Head over to the Reporting section in the main navigation.

Choose a service and the report you want to generate.  Then simply click ‘Generate’!

After your report has been generated, you can view it on the bottom of the page. You can filter the reporting data by a specific keyword, operator, IMSI, or country. 

If you see ‘No data available,’ then you probably collected your first data within the last 24 hours. Come back after 24 hours and try again to display the reporting data. If that still doesn’t work, please get in touch with our Customer Success Team. We’re always happy to help. 

It’s super simple to export your reports as an .xlsx or .csv file to work with the data. Just click the ‘Actions’ button near the top and a menu appears which will let you choose how to export your report. 

After you have set up your first service, you can view your Tracker results. The Tracker offers you a more detailed look into single transactions for SMS one-way, Portability Check and Number Verification.

You can view, for example, how long it took to deliver a text message or which operator it was sent to. You can also narrow down your search to a certain time frame, country,  or status of a message. 

Please note that Tracker results are limited to 3,000 results to ensure the best performance for you. Before using the Tracker, you need to set up either SMS one-way / Number Portability Check or Number Verification.
 

Head over to the Tracker section in the main navigation. 

To generate your Tracker report, choose a service and the time frame for which you want to generate the Tracker report. Then simply click ‘Generate.’ After your report has been generated you can view it on the bottom of the page. You can filter the reporting data by a specific keyword, operator, country or status. 

If you see ‘No data available’, then you probably haven’t used Send SMS or one of the Number Information services yet. It’s also possible that there is no data for your specified time frame. If you feel that this is not the case and you still see ‘No data available’ in your table, please get in touch with our Customer Success Team. We’re always happy to help. 

It’s super simple to export your Tracker reports as an .xlsx or .csv file to work with the data. Just click the ‘Actions’ button near the top and a menu appears which will let you choose how to export your report.

Our Customer Success Team is available around the clock, 24/7, 365 days a year. We are here for you if you need us! Just let us know through the channel of your choice if you have any questions.

24/7, 365 days 
We’re here for you: available 24/7, 365 days a year, in your time zone.

Resolution time
Swift action supported by flexible and extensive decisionmaking capabilities plus continuous tool improvements.

Real human experience
Multidisciplinary, multinational Customer Success Team with unparalleled technical and communication skills to deliver on the promises we make to our customers. No lip service: our Customer Success Team actually goes through regular, individualized training to serve you better every day.

Industry-Leading SLA  
tyntec was the first company in the mobile messaging market to offer enterprises Service Level Agreements (SLAs). Our strict adherence to SLAs and our quality standards for Availability, Response Time, Investigation Quality, Escalation Procedure, and Resolution Time are at the heart of our continuing success serving over 1000 enterprises and mobile network operators.

To write a ticket for the Customer Success Team, navigate to ‘Support’ in the navigation and click to open the submenu. Then select ‘Tickets’ to view your company’s open and resolved tickets. 

Issuing a ticket is an easy way to reach us. As you might know from other similar ticketing systems, this connects you directly with our Customer Success Team. On the Ticket page you’ll find all your previous tickets, as well as their current status. 

Click the ‘Submit Ticket’ on the top left to create a new ticket. You’ll be redirected to a form where you can write your question. Fill in the ‘Subject’ and ‘Description’ to let us know what your concern is. When you’re ready, just click the ‘Submit’ button to send your ticket. 

The Ticket page is where you find an overview of all your tickets. Create a new ticket and send us your questions.

To find the technical documentation, navigate to ‘Support’ in the navigation and click to open the submenu. Then select ‘Documentation’ to view the general technical documentation.

You can also go directly to: https://www.tyntec.com/docs/docs-center-sms-api-basics

Here you can find all technical references, guides for developers, and information on how you can integrate our services into your application. 

If you don’t find what you’re looking for, just let us know. Our Customer Success Team is always ready to help you.

When starting with tyntec, you usually start with a free trial. After you have finished using your test units, it’s easy to upgrade your account to a paid tyntec account. Payments are accepted via credit card to top up your balance. Just log in to your tyntec account and head to the ‘Finance’ section in the main navigation. Click to open the submenu and select ‘Online Payment’ to make an individual payment. 

Fill in the form and click on the ‘Confirm payment’ button in the bottom right corner. After your payment has been confirmed, those funds will be reflected in your balance within your tyntec and be usable for all tyntec services. The processing of your payment can take up to 48 hours.

Making a direct payment is easy. All you need is a credit card to top up your balance. Log in to your tyntec account and click on the ‘Finance’ section in the main navigation. Click to open the sub menu and select ‘Online Payment’ to make an individual payment.

After using tyntec’s services, you’ll get a monthly invoice for your account. A copy is sent via email to the preferred contact from your list of contacts under ‘My Company.’  You can also find all your invoices ready to download in  your tyntec.  

Log in to your tyntec account and click on the ‘Finance’ section in the main navigation. Click to open the submenu and select ‘Invoices’ to view your invoices. 

If you haven’t received any invoices yet, the table will show ‘No data available.’ 

After using one of our services during a paid period, this is where you can download your invoice as a .pdf file. Next to it, you can also download a detailed billing report as .csv file. 

When using tyntec, you can find your current balance in your account statement. Log in to your tyntec account and click on the ‘Finance’ section in the main navigation. Click to open the submenu and select ‘Account Statement’ to view your account statement. 

Here you can view an overview of your payments and invoices, as well as the overall balance of your account.

tyntec offers dedicated user management and role­based access control (RBAC). As admin, you can add new roles.  The first role for a newly registered account is the  ‘Owner Role.’ This role has no restrictions and every user  with this role can perform all tasks within your tyntec. 

Use our role-based access architecture to restrict and control what users can do with their account. 

Log in to your tyntec account and click on the ‘Administration’ section in the main navigation. Click to open the submenu and select ‘Roles’ to view your currently existing roles. 

Click the orange button in the top left with the label ‘Actions’ and a menu appears. Click ‘Add Role’ to add a new role. In the following step, fill out the form and select what permissions the role is restricted to. 

You can always change role permissions afterwards as well.

Permissions determine whether a user can view a section in tyntec. Simply tick the checkbox to allow a role to have access. Leave the checkbox empty if you want to restrict the access. 

Products are the services that you already use. Simply tick the check boxes if you want to allow access to those pages and data. 

When you’re done, click the ‘Add Role’ button in the bottom right corner to save your new role.

Log in to your tyntec account and click on the ‘Administration’ section in the main navigation. Click to open the submenu and select ‘Roles’ to view your currently existing roles. 

Click on the name of a displayed role to get to the editing mode for the role

As an admin or a user with rights assigned by your admin, you can add, modify, disable, or delete users of your company account. To view an overview of all your current users, navigate to the ‘Administration’ section in the main navigation. Click to open the submenu and select ‘Users’ to view your currently existing users.

Log in to your tyntec account and click on the ‘Administration’ section in the navigation. Click to open the submenu and select ‘Users’ to view your currently existing users. 

Click the orange button on the top left with the label ‘Actions’ and a menu appears. Click ‘Add User’ to add a new user.  In the following step, fill out the form and select a role as well as the settings for the user.

Then click the ‘Add User’ button on the bottom right corner to save your user. The user will be notified via email to set up a password. After the user has accepted your invitation, their status changes from ‘Inactive’ to ‘Active.’ 

Log in to your tyntec account and click on the ‘Administration’ section in the main navigation. Click to open the submenu and select ‘Users’ to view your currently existing users. 

Click on the name of the user to view the editing mode  for that user. You can save your changes by clicking the  ‘Save changes’ button in the bottom right.

Edit the user’s details
Simply change the details for each user, such as account name or password.

Edit the user’s permissions
You can change the permissions for a user by selecting a different role. 

Edit the user’s settings
Click on the ‘Settings’ tab near the top while viewing  the ‘Users’ sub menu to change the localization settings for the user. 

Resend the activation link to the user’s email
Click the orange ‘Actions’ button near the top and a menu appears. Select ‘Re-Create Activation’ to resend the activation (DOI) email. Note that the previously sent activation link becomes invalid after sending a new activation (DOI) email. 

Delete a user permanently
Click on the ‘Actions’ button at the top and a menu appears. Select ‘Delete user’ to delete the user permanently. Follow the instructions in the overlay to complete the deletion.

The ‘My Profile’ section is where you can change your personal account information and settings. Click on your name in the top right corner of your browser window and  a menu appears. Then select ‘My Profile’ to view and edit your profile. 

Enter a new phone number and your current password. Then click ‘Save Changes’ in the lower right corner. 

Enter your current password and the new password. Then click ‘Save Changes’ in the lower right corner. 

Click on the ‘Settings’ tab near the top to change your localization settings. Then click ‘Save Changes’ in the lower right corner.