The core of on-demand services is about connecting strangers: drivers and riders, hosts and guests, professionals and customers. For this, real-time, two-way communications are essential. Companies in the on-demand industry can leverage SMS and chat app messaging to enable instant, trusted dialogue between strangers in the form of notifications, authentication, and conversations.
A Trusted Customer Journey
Number Verification at SignupRegister new users and professionals without getting fooled by account bots
Confirm user identities at registration (either an app download or online form) with two-factor authentication (2FA). With 2FA, you give both parties immediate, secure access with a one-time verification code — while avoiding fake accounts.
Alerts and NotificationsNotify users along the customer journey in real-time
Send alerts to users about new jobs, notify users and professionals via SMS when the internet connection is off or push notifications are disabled, changes in account information, and more.
On-Demand Customer ServiceMake it easy for customers to reach you
Get closer to users by providing a wide range of relevant information such as lost & found alerts, refunds, complaints, reviews, and more. Let your customers approach you via text messaging when there are questions, issues, or special requests.
Provide two-factor authentication at registration — and throughout the customer journey. Additional security minimizes fake profiles and account takeovers, reducing fraud and shielding your reputation.
Modernize your customer engagement strategy with SMS, chat app messaging such as WhatsApp and Facebook Messenger, and more.
On-demand companies have grown internationally in short time spans. Avoid setbacks in customer communications with a scalable platform that lets you communicate globally and reliably.
Key tyntec APIs for On-Demand
Our API for SMS is ideal for time-critical, two-way messaging to verify, notify, and interact with your customers.
Get in touch in real time for brief conversations whenever cancellations, delays or any change of plans arise.
Verify users and use continuous authentication throughout your customer journey with a developer-friendly API for 2FA.