tyntec powers omni-channel communications, making it easy for on-demand brands to mobilize and secure customer engagement. Backed by its industry-leading global network, tyntec provides easy-to-integrate APIs for SMS, voice, number information and authentication for fast, secure mobile communications.
Connect consumers and professionals with immediate two-way communications. Verify users, notify in real-time and automate interactions – all in one platform.
Here are some great ways
to use messaging in On-demand services
User registrationSign up a new users and professionals without getting fooled by fake account bots
Confirm new users’ and/or professionals’ identities at registration (app download or online form) with two-factor authentication (2FA). With 2FA, you give both parties immediate, secure access with a one-time verification code.
Alerts and notificationsNotify users and professionals along the customer journey
Alert local workers about new jobs, notify users and professionals via SMS when the internet connection is off or push notifications are disabled, provide account changes information and more.
Customer serviceMake it easy for your customers to get in touch
Get closer to users with a wide range of relevant information such as lost & found alerts, refunds, complaints, reviews and more. Let your customers approach you via messaging when there are questions, issues or special requests.
How to use real-time, global communications
to connect strangers
Yes, in many cases your mobile app is the main conversation portal between the end user and the service provider (be it a taxi driver or a plumber). Although, this may not be the best case for all circumstances — as some users may prefer not to download the app, and others might be abroad without proper internet connection. Hence, it’s crucial for on-demand service platforms to offer alternative communication channels. And that’s where texting comes in. Texting is by far the most universal mode of communications you can use to communicate with anyone – even between the end user and the service provider on your platform.
Deliver global immediacy
for the on-demand economy
The core of on-demand services is about connecting people: drivers and riders, hosts and guests, professionals and customers. For immediate needs to be fulfilled, be it a taxi ride or a home repair service, real-time, two-way communications are essential. Companies in on-demand industries can leverage various communications channels and tools to enable instant, trusted dialogue between strangers in the form of notifications, authentications and conversations.
Enable secured accounts and increase trust by applying security measures at registration – and throughout the customer journey.
Modernize your customer engagement strategy with mobile channels globally available such as SMS, chat app messaging and more in an omni-channel manner.
Scale communications to reach new markets worldwide in an uncomplicated manner.