Use CaseAccess to
Care that Connects
Cloud-based communication is transforming customer care. It’s giving businesses the ability to send updates and resolve problems quickly and on customers’ own terms.
You can embed real-time capabilities into every touchpoint.
For example, you can now add two-way communications into any web page.
Staff can manage these conversations from the same dashboard they are using for other communication channels.
Send time-sensitive messages to notify customers about important updates. Use text-to-speech technology to ensure the message reaches everyone — even landline users.
Add a click-to-call button inside apps and websites, and complement it with IVR to ensure a caller gets to the right agent. Prefer SMS? Add a click-to-text button.
Reach customers on their favorite chat apps with branded real-time conversations. Use photos to resolve customer care issues more quickly.
Don’t miss a beat when your customer disconnects from wifi in the middle of a chat. With SMS fallback, you can keep the conversation live across different channels.
Keep customers and their data safe with authentication. Use one-time passcodes sent by secure SMS to identify existing account holders, and safely register new ones.
Resolve issues fast by using real-time two-way conversations over SMS, voice, or chat apps. Give your agents the freedom to choose whichever channel works best.
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Whether communication is at the heart of what you do,
or just a feature to make things easier, we have what you need.