Use Case

Customer Service

 

Care that Connects

Cloud-based communication is transforming customer care. It’s giving businesses the ability to send updates and resolve problems quickly and on customers’ own terms.

tyntec Customer Service

You can embed real-time capabilities into every touchpoint.
For example, you can now add two-way communications into any web page.
Staff can manage these conversations from the same dashboard they are using for other communication channels.

tyntec Timely Notifications
Always-on notifications

Send time-sensitive SMS to notify customers about important updates. Use text-to-speech technology to make sure the message gets to everyone – even landline users.

tyntec Customer Service
Real-time communication

Add a click-to-call button inside apps and websites, and complement it with IVR to ensure a caller gets to the right agent. Prefer SMS? Add a click-to-text button. It’s all about

tyntec Rich Media Options
Rich media options

Reach customers on their favorite chat apps with branded real-time conversations. Use photos to resolve customer care issues more quickly. lorem ipsum

tyntec Cross Channel Integration
Cross-channel integration

Don’t miss a beat when your customer disconnects from wifi in the middle of a chat. With SMS fallback in the background, you can keep the conversation live across different

tyntec Customer Privacy and Security
Customer privacy and security

Keep customers and their data safe with phone-based authentication. Use one-time passcodes sent by secure SMS to identify existing account holders, safely register new

tyntec Two Way Customer Service
Two-way customer conversations

Resolve issues fast by using real-time two-way conversations over SMS, voice, or chat apps. Give your agents the freedom to choose whichever channel works the best at that

Check out our products

tyntec offers five essential products for enterprise communications

SMS API
Voice API
Mobile Chat API
Number Verification API
Authentication API

Looking for another

usecase?

Marketing Use Case tyntec

Marketing

Today, marketers can deliver interactions across the entire customer journey – from discovery to purchase to after care.

Product Development tyntec

Product Development Usecase

Communications can now be built right into your products. Enabling both developers and product managers to power their UX.

 

 

Ready to explore?

Get in touch

Whether communication is at the heart of what you do,
or just a feature to make things easier, we have what you need.