Lottie file
CONVERSATIONS INBOX
Support made simple
Customer support doesn't have to be complicated. Use a simple yet powerful omnichannel support platform to manage customer conversations in one place.
Support on key channels
Access your customers' preferred channels. WhatsApp, Facebook, Viber, Instagram, WeChat, SMS and more for a true omnichannel experience.
Messaging made easy
Focus on omnichannel conversations
No frills
Increase response times and agent productivity with the Conversations Inbox. With a simple interface, your agents can support more customers in parallel.
Beyond text
Share images, videos, PDFs and more. With media messages, you can expand your conversations with order confirmations, video tutorials and more. The sky is the limit!
Customer Profiles
Put your data into the right context
You don't have to switch dashboards to access customer information. Connect directly with HubSpot, Salesforce & co. for immediate access to customer profiles & data.
Automation
Respond faster with Quick Replies
Solve shopping cart abandonment
Often, customers get distracted and forget to complete their online orders. Messaging is the most personal way to reconnect with customers who have abandoned shopping carts on your website, from a simple reminder to complete their checkout to offering them discounts or coupons.
Payments
With features like interactive buttons, your customers can check out with zero friction. Give them to option to click-to-buy – and the purchase is done!
What you get
Key Features
A wide range of relevant functions to increase agent productivity and reduce response time.
Omnichannel Inbox
Handle customer conversations from multiple channels in one inbox. You can switch to a different channels or use it as fallback, as well as cherry-pick the channels you want to make available.
Agent Notifications
Agents are automatically informed once a new message comes in, decreasing response times.
Media Message Templates
Go beyond text. With the conversations inbox, you can send and receive images, videos, weblinks, interactive buttons and more.
Team Collaboration
Your team can collaborate and also assign inquiries to internal experts. Have access to a shared inbox, labelling options and agent routing for more efficient customer conversations.
Auto-replies
Setup automated replies whenever your agents are unavailable to answer, like out of office replies. This helps set the right expectations about your response times.
Agent to Agent Handover
Agents can assign conversations to different team members. So specialized team members can handle certain topics.
Multi-Tasking interface
Let your agents handle not one, but multiple conversations at once. Utilizing the full potential for your customer service.
Queue Management
Manage all incoming messages in one universal queue. This enables your agents to have an overview of new messages and prioritize responses accordingly.
Labels & Notes
Use labels to categorize conversations. Notes give your agents the ability to add comments to a specific user.
Upon request
Customized Features
The Conversations Inbox offers a great amount of extensions that can be used with it, so you can use the best the market has to offer.
Automation
Use automation tools like tray.io or Zapier to automate message flows and processes.
Chatbots
Use third-party chatbot providers you already use with our dashboard to automate conversations.
Artificial Intelligence
Go beyond automation rules and use third-party AI to add intelligence to your conversations.
Analytics
Use customized analytics within your existing KPI tracking system like Tableau.
Intelligent Routing
Route messages automatically to a specified customer support expert in your team or based on specific criteria.
Start your 30-day free trial
Get started with your 30-day free trial for WhatsApp Business with Conversations Inbox.
Customer Support by tyntec
All the support you need
We offer a range of support options that goes beyond our documentation, so you can get started as soon as possible.
| Conversations Inbox | |
|---|---|
| Access to all key channels | |
| E-Mail Support 24/7 | |
| Phone Support 24/7 | |
| Video Installation Help | |
| Agents | 10 |
| Additional Agent(s) | Optional |
| Get Started |
Conversations Inbox
+ WhatsApp Starter
Ideal for small businesses with low volume conversations.
€
189.00
/ month ¹
- 1 WhatsApp Business Profile included ²
- Unlimited session messages to 1,000 monthly active contacts ³
- Free 1,000 WhatsApp conversations monthly ⁴
- 10 agents included
- No setup fees
- Activate all channels at no extra charge
- Access to Conversations API included
- Minimum subscription of 1 month ⁵
Conversations Inbox
+ WhatsApp Starter
Ideal for small businesses with low volume conversations.
$
219.00
/ month ¹
- 1 WhatsApp Business Profile included ²
- Unlimited session messages to 1,000 monthly active contacts ³
- Free 1,000 WhatsApp conversations monthly ⁴
- 10 agents included
- No setup fees
- Activate all channels at no extra charge
- Access to Conversations API included
- Minimum subscription of 1 month ⁵
Most popular
Conversations Inbox
+ WhatsApp Growth
Great option for businesses with a growing volume of conversations.
€
269.00
/ month ¹
- 2 WhatsApp Business Profiles included ²
- Unlimited session messages to 3,500 monthly active contacts ³
- Free 1,000 WhatsApp conversations monthly ⁴
- 10 agents included
- No setup fees
- Activate all channels at no extra charge
- Access to Conversations API included
- Minimum subscription of 6 months ⁵
Most popular
Conversations Inbox
+ WhatsApp Growth
Great option for businesses with a growing volume of conversations.
$
319.00
/ month ¹
- 2 WhatsApp Business Profiles included ²
- Unlimited session messages to 3,500 monthly active contacts ³
- Free 1,000 WhatsApp conversations monthly ⁴
- 10 agents included
- No setup fees
- Activate all channels at no extra charge
- Access to Conversations API included
- Minimum subscription of 6 months ⁵
Conversations Inbox
+ WhatsApp Enterprise
Made for enterprises with high demand of conversations.
€
399.00
/ month ¹
- 5 WhatsApp Business Profiles included ²
- Unlimited session messages to 6,000 monthly active contacts ³
- Free 1,000 WhatsApp conversations monthly ⁴
- 10 agents included
- No setup fees
- Activate all channels at no extra charge
- Access to Conversations API included
- Minimum subscription of 12 months ⁵
Conversations Inbox
+ WhatsApp Enterprise
Made for enterprises with high demand of conversations.
$
469.00
/ month ¹
- 5 WhatsApp Business Profiles included ²
- Unlimited session messages to 6,000 monthly active contacts ³
- Free 1,000 WhatsApp conversations monthly ⁴
- 10 agents included
- No setup fees
- Activate all channels at no extra charge
- Access to Conversations API included
- Minimum subscription of 12 months ⁵
¹ Not included in monthly subscription fee: WhatsApp Business messages fees apply; If applicable, SMS message fees and Viber message fees and monthly minimum spent apply.
² WhatsApp Business Profiles are active if at least 1 message was sent by your business in a given month.
³ An active contact is an end-user that has exchanged at least 1 message with your business over WhatsApp in a given month.
⁴ A conversation is at least 1 message delivered over WhatsApp in a 24-hour period. The first 1,000 conversations are free of charge every month. For additional conversations WhatsApp’s rates apply.
⁵ tyntec customers are billed on a monthly basis. All payments are due and payable within 14 calendar days from the date of the invoice.
30-day Free Trial
Conversations Inbox
+ Viber Business
Manage your customer chats across digital channels with Viber on the Conversations Inbox. Try it out for free!
€
149.00
/ month ¹
- Free Trial for 30 days ²
- 1,500 free messages during your trial
- Pay per message – for transactional and promotional messages ³
- Pay per session – when customers initiate the conversation ³
- No extra setup fees
- 10 agent accounts included
- Activate WhatsApp with the Starter plan
- Minimum subscription of 1 month ⁴
¹ € 149/monthly subscription includes access to the Conversations Inbox. Viber message fees and a monthly minimum spend, as well as other channel fees are charged separately.
² Only for Conversations Inbox with Viber Business accounts.
³ Download our Viber Business pricing to view applicable Viber message fees for transactional, promotional, and session messages.
⁴ tyntec customers are billed on a monthly basis. All payments are due and payable within 14 calendar days from the date of the invoice.
Why tyntec
Minimum effort for you. Great support for your customers.
tyntec's Conversations Inbox helps you increase agent productivity and reduce operational cost.
Lower costs
Support more customers in parallel and achieve quicker response rates. Chat messages have higher open and response rates than email, as well as being more efficient than voice calls.
Improved Customer Experience
Your customers want to chat with brands on WhatsApp, Viber, SMS and more. Reduce waiting times to your voice contact center and reduce incoming emails.
Always on support
Be there 24/7 for customers. On your customers preferred channels, and handle more than one conversation at once.
Frequently asked questions
-
How can I start with the Conversations Inbox?
ℹ️ You can start with your WhatsApp Business Profile here.
After your WhatsApp Business Profile has been configured, you can proceed with your Conversations Inbox by filling out this form.
After that, you will receive an email with a personalized link to your Conversations Inbox setup. Follow the link from the email and fill out the form.
It takes between 1–2 business days until your Conversations Inbox is activated. You will receive a link via email to activate your admin account.
ℹ️ Once your account is activated, you can log in using this link: https://cmd.tyntec.com/login/signin
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What are the differences between Conversations Inbox and Conversations API?
Conversations Inbox (+ Conversations Inbox API) Conversations API Communications Channel WhatsApp Business API Viber Business Messages SMS WeChat - Beta
- Beta
Telegram Bot - Beta
- Beta
Twitter Direct Messages Instagram Direct Messages Facebook Messenger Apple Business Chat Administration & Support WhatsApp Account Management Business Center Business Center & API Viber Account Management Support Ticket Support Ticket Features Omnichannel communications Auto Replies Quick Replies Contacts & Teams Bulk Messaging Reporting - In App
- Business Center
Black- & Whitelisting Bot integration Search conversations Instant messaging among agents Technical Support 24/7 Email Support Help Center - Documentation Security Single Sign On (SSO) Data Governance GDPR Compliance Conversation History - 90 days
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How much does the Conversations Inbox with WhatsApp cost?
If you’d like to use the Conversations Inbox with WhatsApp, the pricing is calculated on your chosen WhatsApp package (see options below), plus add EUR 100 for Conversations Inbox full access.
Pick your preferred WhatsApp package from these options:
- Starter: EUR 89, incl. unlimited session messaging for 1000 monthly active contacts. Additional contact charged at EUR 0.09
- Growth: EUR 169, incl. unlimited session messaging for 3500 monthly active contacts. Additional contact charged at EUR 0.05
- Enterprise: EUR 299, incl. unlimited session messaging for 6000 monthly active contacts. Additional contact charged at EUR 0.03.
ℹ️ Please note that WhatsApp message fees are charged on top. Check WhatsApp pricing here.
ℹ️ For more details, download the Conversations Inbox pricing.
-
How much does the Conversations Inbox with Viber cost?
ℹ️ Please note that Viber message fees are charged on top. Download Viber rates here.
ℹ️ For more details, download the Conversations Inbox pricing.
-
Why does tyntec charge monthly fees for WhatsApp Business?
Also, tyntec's monthly fees include unlimited session messages per active contact, so you don't have to worry about variable transactional costs.
To enable companies of various sizes and budgets to use WhatsApp, we have 3 monthly plans that you can choose from:
- Starter: EUR 89, incl. unlimited session messaging for 1000 monthly active contacts. Additional contact charged at EUR 0.09
- Growth: EUR 169, incl. unlimited session messaging for 3500 monthly active contacts. Additional contact charged at EUR 0.05
- Enterprise: EUR 299, incl. unlimited session messaging for 6000 monthly active contacts. Additional contact charged at EUR 0.03.
Made for conversations
Powering over 1,500 companies worldwide
