Junior Service Operations Manager
- tyntec GmbH
tyntec is a global cloud communications company enabling businesses to communicate with their customers, workforce and machines. tyntec has built its global connectivity from the ground up and developed cloud APIs on top to provide full advantage of cloud communications on a global scale.
Building on its heritage of tier-one global SMS messaging provider, tyntec continues to advance how today’s enterprises utilize the universal services of messaging, voice and phone numbers to connect and perform transactions with people around the world.
At tyntec we hold our employees responsible for their success and provide the freedom and support for them to grow. We celebrate rule breakers who develop new ideas that move the company forward. Our doors open to motivated, self-starters who think outside the box and strive to achieve the best quality of work. Join us!
Building on its heritage of tier-one global SMS messaging provider, tyntec continues to advance how today’s enterprises utilize the universal services of messaging, voice and phone numbers to connect and perform transactions with people around the world.
At tyntec we hold our employees responsible for their success and provide the freedom and support for them to grow. We celebrate rule breakers who develop new ideas that move the company forward. Our doors open to motivated, self-starters who think outside the box and strive to achieve the best quality of work. Join us!
What you will be doing:
- Ensuring high level service quality, in-life support, and technical point of contact for our international key customers
- Assisting the sales team with onboarding new customers and using our services
- Using feedback provided by our customers and collaborating with Partner Management to improve the customer journey
- Assisting customers in all stages of collaboration
- Responding to inbound tickets from internal & external stakeholders on service issues
Who we are looking for:
- First experiences in technical customer support
- Team player with excellent interpersonal and communication skills
- Analytical thinking, well organized and a keen eye for detail
- Take ownership of topics and show responsibility and agility in challenging situations
- Fast learner embracing and appreciating a dynamic work environment
- Advanced written and spoken English language skills
- Broad knowledge of MS Office applications, especially Excel
- Telecommunications background or experience is considered a plus, particularly in the messaging industry and protocols
- Positive attitude with a growth mind-set
What we are offering:
- An international working environment with English as the company language
- Fast-paced, friendly workplace where every contribution counts
- Flat hierarchies, open communication channels and flexible working hours
- Internal and external personal and professional opportunities for further development
Start of Employment: As soon as possible
If you are interested in working in an environment where ownership, pragmatism, teamwork and open-mindedness are among our core values, we welcome you to explore the opportunities at tyntec.
