Call Center World 2019
Join us for the CCW, in Berlin. Come by our stand — located at hall 2 stand A9 — to connect and explore the latest developments in the customer communication world. Key topics will include GDPR, mobile messaging, and customer experience. In addition to a speech from Stephanie Wissmann, VP of tyntec's Digital Growth, on the future of mobile chat.
Don't Miss Our Highlight Speech!
Why the Future of Customer Engagement is On Mobile Chat
19.02.2019
Tuesday at 10:30
Hall 2, Speakers' Forum Stage
International Plaza
Berlin
Stephanie Wissman, VP of Digital Growth at tyntec
The Speech will Address the Following Topics:
Customer Service Communications
Implementing seamless customer support is something we strive for. Our WhatsApp Business API, allows access to real-time communication, rich media support, end-to-end encryption, and easy integration.
Interactive Text for Service Representatives
Add SMS to office phones for two-way texting with customers. Make two-way messaging easy by including links and buttons for faster responses — avoiding confusion, and attracting immediate attention.
Powering Omnichannel Communications
Learn about enabling user conversations across different channels — SMS, chat apps, and voice — with a single access point. If a chat app is chosen, SMS is always available for fallback if an issue occurs.
