Call Center World 2019

Join us for the CCW, in Berlin. Connect and explore the latest developments in the customer communication world. Key topics will include GDPR, artificial intelligence, and customer experience. In addition to a speech from Stephanie Wissmann, VP of tyntec's Digital Growth, on the future of mobile chat.


Call Center World Berlin tyntec

Don't Miss Our Highlight Speech!

Why the Future of Customer Engagement is On Mobile Chat

19.02.2019
Tuesday at 10:30
Hall 2, Stand A9
International Plaza
Berlin

Stephanie Wissman from tyntec CCW Speach in Berlin

Stephanie Wissman, VP of Digital Growth at tyntec

Key Topics Addressed:

Customer Service Communications

Implementing seamless customer support is something we strive for. Our WhatsApp Business API, allows access to real-time communication, rich media support, end-to-end encryption, and easy integration.

Interactive Text for Service Representatives

Add SMS to office phones for two-way texting with customers. Make two-way messaging easy by including links and buttons for faster responses — avoiding confusion, and attracting immediate attention.

Powering Omnichannel Communications

Learn about enabling user conversations across different channels — SMS, chat apps, and voice — with a single access point. If a chat app is chosen, SMS is always available for fallback if an issue occurs.