Payment & debt reminders

Customers who have outstanding bills or fines cost companies a significant amount of money.  SMS can be used as a way of reclaiming this lost money, as it is a quick and cost effective method of reminding customers when payments are due.

Outbound SMS messaging in debt and payment collection is gaining traction as a cost effective way of increasing response rates without an expensive outbound calling process. A message to a mobile phone is more likely to trigger an instant response, whereas a letter may sit on the doormat for days. This ensures that companies receive what is owed quickly and efficiently, as well as building a more efficient and cost-effective communications channel. SMS delivery is also a more convenient and discrete means of debt reminding, as well as being guaranteed to be received by the right person.   

Personalised messages can be delivered to the customer’s mobile phone on a regular and consistent basis, following a pre-configured automatic schedule.  Payment reminders sent in advance also mean the company gives the customers time to ensure they have sufficient funds in their account.

Debt and payment collection reminders can also include various other alerts such as:

• Alert before legal action
• Alert before warrant issue
• Alert payment confirmation (if debtors pay by direct debt/cheque/pay point card/postal order)
• Alert when cheque bounced/direct debt cancelled

Customer communications can be further enhanced in combination with promotional services, renewal updates and mobile invoices via 2-way SMS. In addition, customer representatives can also constantly update clients on the progress of services and inquiries with customer service updates.

A wide range of industry sectors can take advantage from payment and debt reminders, such as banks, debt collection agencies, retail companies, real estate and any other consumer-facing business.