Logistics status updates

The “just-in-time” concept is especially important in logistics – value chains in manufacturing and retailing businesses are highly mission-critical and efficiency management is essential to remain competitive. Consumers have also come to rely on the information generated by logistics companies to track the delivery of crucial shipments.

Mobile interaction services provide customers with a wide range of status and tracking updates via outbound SMS, such as:

• 24-hour parcel tracking.
• Send alerts to customer on issuance of POD (proof of delivery) number.
• Send alerts to customer on package delivery.

Providing such alerts and status updates enables customers to keep an eye on shipments and closely track especially valuable goods.

Such updates via SMS are automatically generated from logistics systems, enabling customers to receive up-to-date alerts directly to their mobile phone. In addition, by enabling a 2-way SMS communication process that enables dialogue with the customer, it is also possible to get delivery confirmations via international SMS as well as receiving customer inquiries.

By using status updates via SMS delivery, companies can reduce tracking time, which accelerates processes tremendously as well as increasing efficiency. In addition, the logistics cells of large manufacturing enterprises can become more efficient by tracking inventory and dispatch. Companies can also further improve speed and efficiency by implementing transport tracking & route planning capabilities via international SMS messaging.