Flight alerts

The airline industry is going mobile – and flight alerts are a good starting point. Letting passengers know that the gate has changed or that a flight has been delayed enhances customer convenience and retention, as well as bringing speed and efficiency to time-critical customer communications. In a highly competitive market like the airline business, taking care of customer satisfaction is a high priority.

Many other services can be made available by using outbound SMS alerts, such as timetable updates, flight cancellations or confirmations, as well as CRM-related alerts like mileage updates and price promotions. Flight alerts via SMS also mean that airlines can save costs: by providing real-time updates and alerts, companies can reduce the number of inquiry calls to help desks.In addition, it is also possible to enable a 2-way SMS communication process that enables a mobile dialogue with the customer.

Text messaging is particularly effective for flight alert solutions. SMS is ubiquitous around the globe – there is no other data service that has such a global reach. The airline industry is by nature international, and thus a worldwide footprint is required to provide passengers with a seamless service anywhere, anytime. SMS offers simplicity and easy-of-use as well as cost-effective communications, because it is less expensive than voice calls.

Airline companies can also provide further customer convenience by implementing mobile check-in and boarding passes via international SMS, enabling passengers to perform check-in procedure in a fast, reliable manner, from anywhere around the world.