Mobile Device Management (MDM)

Mobile device management (MDM) is a process by which enterprises and mobile operators can distribute applications, data and configuration settings to mobile phones remotely.

With mobile devices increasing in complexity and functionality, enterprises are relying extensively on mobile to enhance the productivity of on-the-move employees. Implementing an advanced mobile channel of this sort in a corporate communications infrastructure creates the need to manage mobile devices effectively. MDM enables enterprise IT departments to remotely manage mobile devices that are used in the corporate environment, such as smartphones and PDAs, optimizing the functionality and security of a mobile communications network whilst minimizing cost and downtime.

A simple way of deploying MDM is through over the air SMS (OTA SMS) messaging, because it is easy-to-use, globally-reachable and cost-effective. OTA SMS messages are sent automatically to corporate mobile devices in a reliable and secure interface, providing:

• Remote control of mobile devices for service and subscription activation.

• Configuration and programming of new mobile services without user intervention, as well as software updates.

• Mobile phone locks (when the mobile phone is lost or stolen, in order to protect the data stored in the device).

Large, multinational enterprises, as well as mobile operators, should implement MDM with business SMS in order to manage corporate mobile devices in an efficient manner, without relying on user intervention and avoiding the risk of human mistakes.