Check-in & boarding passes

The integration of the mobile channel into existing airline self-service check-in processes brings significant benefits to airlines and passengers. The mobile channel offers airlines improved efficiencies in passenger departure processes, as well as in customer service, and therefore cost savings.

Mobile interaction services provide travellers with more convenience and control whilst they are on the move.  In addition it offers airlines new ways to create and add innovative elements into existing customer services whilst reducing operational costs by replacing paper-based tickets, as well as meeting the requirements of IATA.

Mobile check-in is provided through a 2D barcode SMS ticketing solution, enabling passengers to check-in via their mobile phone. With this system a printed boarding ticket is no longer necessary and passengers do not have to queue at check in counters or machines.

The m-boarding pass can be provided to the passenger in various formats, such as SMS (via WAP-Push or hyperlink SMS), MMS, via a mobile application or through the mobile browser (WAP). Because SMS can provide the mobile check-in service from anywhere, at any time, without special applications and with a standard mobile phone, text messaging remains the best technology to handle mobile ticketing and check-in for airlines. In addition, the capability of international SMS is perfectly suitable with the global needs of airline companies. This means that mobile ticketing and boarding solutions can be enabled on a worldwide basis without hassle.  

Airlines can also create a 2-way SMS interaction channel with passengers, enabling customers to request specific services such as vegetarian meals or seat preferences. In addition, airlines can provide passengers with value-added information such as flight schedule and gate information, comprising a wide range of flight alert possibilities.