Quality

tyntec provides an unparalleled level of quality in mobile interaction due to unique quality elements:

• Guaranteed delivery of messages within 15 seconds and no message loss guarantee

• Complete security and integrity of messages as they are carried on tyntec’s infrastructure from end-to-end. Sensitive information is not stored in third party servers as tyntec controls the entire transmission process.

• Unique Service Level Agreements (SLAs) measure the service performance such as delivery time and number of messages processed per second.

• Global footprint capability over multiple network technologies across a vast global footprint, reaching about 90% of mobile subscribers worldwide.

• Real-time delivery notifications mean that you can track each message directly to the recipient handset and receive alerts if a message fails to deliver (for example if the phone is switched off).

tyntec measures quality by providing customers with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs):

• Availability: tyntec commits that the tyntec Platform will be 99.7% available as measured over six continuous months.
• Transit time: this is the average delivery time, which should be less than 15 seconds.
• Bandwidth: this is the number of accepted messages per second. This means that the tyntec platform will handle high volumes of SMS traffic in the minimum feasible time.
• Support services: these include response / resolution times, escalation procedure and the technical support provided to customers.

SMS delivery notifications give the delivery status of any SMS message sent. These can take the format of:

• A standard delivery receipt, sourced directly from the handset as soon as the message has been successfully delivered.
• A GSM Return Code which gives the status of messages sent, but not delivered, giving reasons why.

There are a number of common reasons why messages cannot be delivered:

• The SIM card of the subscriber is full and cannot receive additional messages.
• The mobile phone is off or it is not reachable, e.g. there is no network coverage.
• SIM card disabled by carrier

• Recipient MSISDN is invalid

GSM Return Codes provide information allowing the tracking of all messages sent. This allows customers to identify which messages could not be delivered and establish appropriate retry schemes for sending the message.

A Return Code contains the delivery status of a message and detailed error code, which is provided by both GSM Return Codes and tyntec Return Codes. The GSM Return Code provides the official GSM codes for each message, whereas tyntec’s Return Codes provide a simplified and more user-friendly delivery notification system.

Our technology ensures that our customers have full transparency and complete security of the entire SMS transmission path, from the sender right to the end-user's handset. These measures also ensure that sensitive information is never stored in third party servers, ensuring the integrity of confidential information sent via mobile.

Reaching subscribers directly, thus avoiding the bottleneck of mobile operators’ infrastructure, is needed to provide full control and transparency across the entire path of the SMS transmission. Our operator-level connectivity means that tyntec can reach mobile subscribers directly, without going through third party servers and thus keeping the control over the SMS transmission from end-to-end.

tyntec provides a wide range of value-added features that enhance the quality of its services. We provide the following features for Mobile Outbound SMS service:

• Numeric Originator, Alphanumeric Originator or Short Code Originator unique to each message
• Dynamic Originator Replacement for selected networks
• Unicode and Flash SMS
• Binary and concatenated messages
• Over the air messages (protocol ID)
• WAP-Push SMS
• TON/NPI settings
• Mobile Number Portability check
• Real-time Delivery Receipts
• Buffered Notifications (notification after first delivery attempt)
• GSM Return Codes
• Local Time Stamps
• Message Expiry Control

We also provide features for Mobile Inbound SMS:

• TON / NPI settings
• Global Title of sending SMS-C
• Time Stamps with time of SMS Sending