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Find out more about the mobile industry with the tyntec encyclopedia.

18 items

S:

Short codes
SIM Card
SIP
SIP Trunking
SLA
SMPP
SMS
SMS Banking
SMS Delivery
SMS Gateway
SMS Hubbing
SMS MO
SMS MT
SMS-C
SMTP
SOAP
SS7
SSL
 

SLA
A long-time standard in the world of enterprise IT, SLAs (Service Level Agreements) are a set of service parameters within which a solution is guaranteed to perform. In the world of the web, for example, it might define service uptime or server response time. Whatever parameters are important to the purchasing business can be defined in an SLA.

A failure by the supplier to meet the terms of that SLA can be counted as breach of contract and punishable by financial penalties. SLA's are the part of a service contract where the level of service is formally defined, in order to guarantee quality of the promised service.