SMS updates & reminders

Update and reminder applications are a powerful tool for businesses and consumers alike.  Facilitating the distribution of up-to-date information and scheduling data with SMS can increase customer satisfaction whilst also creating efficiencies for businesses.

High quality SMS is the ideal application for update and reminder applications. It’s easy to use, cost effective and ubiquitous. SMS works on nearly every handset and is globally available. All of this means that updates and reminders can be distributed to users wherever they are and on any device. 

In addition, enterprise SMS is a high-speed communications medium and it is highly likely to be read as soon as it is received, a hugely important feature for a reminder or update application of any kind. SMS interaction also enjoys far greater cut-through than email and can reach consumers more cheaply than telephone calls, making the technology the ideal system for update functionality.

The nature of reminders and updates means that reliability is essential. High quality SMS services will ensure timely and reliable delivery of important schedule information. 

• Appointment SMS reminders – businesses can send out reminders of appointments for services such as doctors, dentists, hairdressers etc.

• Banking SMS updates – consumers receive relevant information about their account such as balance or overdraft limits, as well as mini statements

• Booking SMS reminders – consumers get updates on travel bookings or restaurant bookings

• Customer service SMS updates – customer service processes can be optimized by sending out timely service updates, such as the progress made in a logged complaint or advisory updates on potential service issues

• Logistics status SMS updates – updates on the progress of deliveries or pick-ups from logistics providers

• Payment and debt SMS reminders – reminders to consumers of due or overdue payments or debts

• Travel and tourism SMS reminders – updates for travellers with information such as weather, local travel information or locations to visit

Updates and reminders with text messaging can be used in any business where scheduling is of vital importance or where ongoing services are provided.  Whether it’s reminding a consumer of a doctor’s appointment, or giving a user an update on their bank account, SMS interaction can improve customer experience and create efficiencies for the service provider with a cost-effective, easy and ubiquitous tool.