One number

Companies can enable subscribers to consolidate all their phone numbers by providing an one number service. This means that when someone calls the assigned one number the user’s selected phones (mobile, landline, business phone, VoIP) will ring according to their preference. One number services enable users to determine the time and the device they want to be accessible on. This gives them the power to control and manage their own communications – including voice and messaging services.

Services that provide one phone number are usually provided as a cloud telephony service. These are often offered by internet companies via a web-based interface through which users can specify their communications preferences. There, they can set particular redirect numbers for different individuals or communication devices, for example.

Office phone, home phone, personal mobile, business mobile – you no longer have to provide contacts with a bewildering number of communication choices. One Number services offer consumers significant benefits both in terms of convenience and simplicity. 

What’s more, you retain the ability to define where you would like calls directed. For example by redirecting calls to an office phone during the day or a personal mobile in the evening. 

• Internet telephony, by enabling VoIP users to converge all their numbers into their VoIP account
• Cloud telephony, by providing traditional telecoms services such as SMS, voice and numbers, using a web-based interface
• Social telephony, by allowing social networks to provide ‘social phone numbers’ to individuals and/or companies
• Anonymous communication, by powering anonymous one number services for consumer-to-consumer communications in social and dating networks
• Customer engagement, by enabling companies to simplify the communications stream with their customers
• Trackable numbers, by allocating a mobile phone number to specific services, providers, teams, etc. in order to track the consumer response to a specific purpose.

Mobile phone numbers provide universal services in the sense that the underlying voice and SMS services work on every device and nearly every subscriber knows how to use them. This universality makes the one number proposition highly appealing as a communications solution because it reduces the complexity whenever businesses aim to offer mobile services to their subscribers.

Hence companies, especially in the internet sector, can easily add mobile phone numbers to online, web2.0 and apps with all its capabilities, including full voice and SMS connectivity – just translated into the IP environment.

In order to facilitate one number services a range of features are required.  A service provider will require globally available phone numbers to assign to individual users along with robust voice and SMS connectivity to power these numbers.  Most importantly, a service provider will need to have a method of facilitating cloud telephony - translating telco-based voice and text data into IP formats. 

tyntec’s tt.One package brings all of these features together to enable the provision of one number services by any business.