Customer engagement

Consumers are increasingly accustomed to being offered a wide range of communications options when it comes to interacting with brands and service providers. 

Whether using email, web contact forms or call centers, consumers expect to be able to communicate with brands via the medium of their choice. Mobile consumers, in particular, are increasingly used to being able to contact brands via SMS as well as via voice calls.

Brands can enable customers to contact them via voice or text using One Number capabilities. One Number is capable of sending and receiving voice and SMS at high volumes and can be integrated into a call center environment. This provides consumers with a simple and convenient way of contacting a brand using a single number. One Number also has the advantage that it can be used for SMS and voice, thereby eliminating the need for a dedicated phone number for text messages. This simplifies the communication for the brand, and most importantly, for the consumer.

A communication stream featuring One Number can be triggered by the end customer with an interest in a certain brand or as a response to an advertising campaign that offers the number to gather feedback.

In addition to being used to receive incoming customer inquiries, this number can be used by brands to respond to queries in two-way mobile interaction. The brand can communicate from the number, whilst the consumer can reply and communicate back to it. This is useful in advertising promotions or competitions, as it enables consumers to reply directly to the number from which it received an offer/information.

Universal services such as voice and SMS also play a key role in simplifying customer communications. Universal telecoms services mean that they work on any device and can be used by most users globally. In addition, they work in areas where mobile internet and app coverage doesn’t reach, making them powerful communication options for brands looking to interact with their stakeholders wherever they are.

tyntec’s  tt.One solution can power seamless customer engagement with universal services such as SMS, voice and numbers. In addition, tyntec’s approach means that it can offer brands a unique level of quality in their voice and SMS interactions, a vital feature for any enterprise engagement tool.