Web SMS

Internet and e-commerce sites can benefit from the integration of SMS into their website, instantly enhancing dialogue between company and consumer. By incorporating international SMS into the online space, businesses can automatically provide service confirmation messages, enable social networking and blogging elements within a website and can allow users to send SMS via an online interface.

In addition, enabling consumers to text via an online, email-type space is a convenient and easy-to-use service, which strengthens customer interaction, and thus retention, with the company.

SMS is the ideal starting point when combining mobile and online spaces because text messaging has an unbeatable global reach, is reliable and cost-effective. Thus, using 2-way SMS and the mobile channel in general is a natural step forward in enabling full mobile interaction with consumers. Business SMS is an important part of the contact channel mix (phone calls, emails, letters and mobile) in any enterprise; however it can be even more relevant in internet and e-commerce-based companies.

Any internet-based business – search engines, e-commerce, social networking and micro-blogging, among many others – can integrate SMS into their online services and profit from enhanced customer retention.