tt.One
tyntec

How to use mobile interaction?

As people become more mobile, the key device that accompanies them wherever they are in the world has become increasingly important. What was once considered one of many tools with which to communicate has now become the central communication tool in people's lives - and an information hub. Needless to say that with the increasing importance of mobile/smartphones comes many effective ways in which to harness their vital position. Find out about how tyntec can help your business in this promising and undeveloped field in the following section.

 


Power free/low cost calling & texting

Power free/low cost calling & texting

There are now an increasing amount of telephony services in the cloud that can make and receive calls and SMS from traditional telecoms networks. Universal mobile services such as text messaging, voice and mobile numbers can be integrated into your cloud telephony service via a telephony app. VoIP services can also extend the reach beyond the closed user group by letting users make and receive calls and text to and from ‘real’ mobile phone numbers. In addition, social networks can now enable 2-way SMS and voice via a virtual phone number associated with their social networking profile.

 

Key industry sectors:

 

  • Mobile apps
  • OTT providers
  • Instant messaging providers
  •  VoIP service providers
  •  Internet companies
  • Social networks

 

Related tyntec products:

 

  • tt.One
  • Voice Inbound

 

Enable chatting & dialogue

Enable chatting & dialogue

Live chat is a growing part of social interaction. Mobile telephony can add a new depth of functionality to real-time dialogue with SMS chat, anonymous voice chat and Instant Messaging (IM) integration. Online dating services and social networks can provide anonymous voice chat for users to talk to virtual friends without having to disclose their real phone number. Temporary mobile phone numbers are hosted in the customer’s platform and associated with a dating profile.

 

In addition, mobile telephony can also be integrated into existing instant messaging services. You simply allow your users to select whether they want to receive incoming messages via the web or SMS and they can carry on their IM conversations wherever they are.

 

Key industry sectors:

 

  • Mobile apps
  • OTT providers
  • Instant messaging providers
  • VoIP service providers
  • Internet companies
  •  Social networks
  • Enterprises

 

Related tyntec products:

  • tt.One

 

Enable updating, sharing & blogging

Enable updating, sharing & blogging

You can enable users to update their social profiles or web services on the go from a mobile phone. Users can easily update their social timelines via SMS in particular. This form of update is a viable alternative to updates via an app in situations where the data coverage is poor, the network is congested – at big events for example – or the user wants to avoid data charges abroad. Microblogging applications such as Twitter or Tumblr are all about short message updates. In fact Twitter’s 140-character limit was designed around the SMS format. By enabling SMS updates you simply give your users more options for interaction and make it quick and convenient for them to post microblog updates.

 

Key industry sectors:

 

  • Social networks & micro-blogs
  • Instant messaging providers
  • VoIP service providers
  • Internet companies
  • OTT providers

 

Related tyntec products:

 

  • Mobile Inbound SMS

 

Power cloud telephony & one number services

Power cloud telephony & one number services

Enabling telephony ‘in the cloud’ can make it possible for consumers and businesses to take their entire communications world online. The clearest area where you can apply this approach is in so-called ‘One Number’ services, in which users can aggregate all of their telephone accounts (mobile, landline, work, VoIP etc.) under a single, virtual number via a cloud-based interface.

 

Friends or contacts can then call or text that ‘One Number’ and the user can set their account to direct it to the device of their choice, whether it be a PC, mobile or landline.

 

You can use voice, SMS and virtual mobile numbers together with an online interface to create One Number services. Users are allocated a virtual mobile number when they sign up to a service and this then becomes their central point of contact.

Key industry sectors:

  •  Mobile apps
  • OTT providers
  • Instant messaging providers
  •  VoIP service providers
  • Internet companies
  • Social networks
  • Mobile operators

 

Related tyntec products:

  • tt.One

 

In-App recommendations

In-App recommendations

In a crowded app market, it’s tough to rise above the noise and to get the word out about your app to potential users. One quick-to-implement and cost-effective way of doing this is through SMS campaigns. They can be used to facilitate Social Recommendations. For what could be more effective than receiving an SMS from a friend you trust, telling you to download the best game ever? With the link to the app included in the SMS, the app install is just one click away.

 

tyntec empowers mobile app developers to implement the In-App Recommendations via its Mobile Outbound SMS product. By integrating a button which triggers a recommendation SMS via the tyntec platform, developers can offer a great way for their users to distribute the application further. And by transferring the necessary information to tyntec and allowing us to convert it into a message, developers can make this feature completely free for users with a data plan.

 

This is not only effective, but also cost efficient. Sending an SMS from the app is cheap, leading to a low cost per acquisition.

 

Key industry sectors:

  • Mobile apps developers
  • Internet companies
  • Social networks

 

Related tyntec products:

  • Mobile Outbound SMS

 

Provide a second line with one SIM card

Provide a second line with one SIM card

Having more than one mobile phone – to separate business and private matters or to be able to have multiple mobile phone numbers for various locations – is a growing trend albeit troublesome for most users. Telecom providers can tackle this market demand by providing a second line in one SIM card, greatly simplifying the busy lives of millions of businesspeople and frequent travellers.

 

Key industry sectors:

 

  • Mobile operators
  • MVNOs

 

Related tyntec products:

 

  • tt.One

 

Provide alerts, reminders & notifications

Provide alerts, reminders & notifications

SMS is the ideal tool to alert users to important, timely information. Outbound SMS can be used in a wide range of applications, from mission-critical alerts about serious incidents such as road accidents and IT downtime to notifying a social networking user of a new friend request. Emergency warnings in case of natural disasters or health and pandemic issues also work well with SMS. Other examples include flight and travel alerts, recruitment updates and bank account transaction alerts.

 

Key industry sectors:

 

  • Enterprises
  • SMS resellers
  • Social networks
  • Instant messaging providers
  • VoIP service providers
  • Internet companies

 

Related tyntec products:

 

  • Mobile Outbound SMS

 

Connect a private mobile network with the public GSM network

Connect a private mobile network with the public GSM network

Private mobile networks are deployed by organizations such as military forces who establish their own dedicated mobile communications channels, or emergency services looking to develop secure telephony. In these scenarios, seamless connectivity reaching public mobile networks can increase the utility of these services for the users by enabling private network users to call and text their friends, family and colleagues in a global basis.

 

This seamless connectivity can be enabled by allocating private network users with a dedicated ‘virtual’ mobile phone number . This number then becomes the convergence point between the private network and the public mobile world, enabling users to call and text their contacts out of the private network.

 

Key industry sectors:

 

  • International organizations in any industry sector,
    especially for remote locations
  • Non-governmental organizations (NGOs)
  • Military, defence organizations

 

Related tyntec products:

 

  • tt.One

 

Enhance customer communications

Enhance customer communications

Whether using email, web contact forms or call centers, consumers expect to be able to communicate with brands via the medium of their choice. Most importantly, consumers expect that contacting brands should be user-friendly and convenient. Brands can enable customers to contact them via voice or text using a single mobile phone number .

 

This mobile number is capable of sending and receiving voice and SMS capabilities at high volumes and can be integrated into a call center environment, for example, giving consumers a simple, convenient way of contacting a brand using a single number. Rather than having to offer a dedicated SMS number in addition to a voice call number, this means that a one number can be promoted for all phone enquiries, greatly simplifying the customer communications strategy for the enterprise, as well as offering a more user-friendly contact option for customers.

 

Key industry sectors:

 

  • Enterprises
  • Retail companies
  • Internet companies

 

Related tyntec products:

 

  • tt.One

 

Track calls and texts for lead generation

Track calls and texts for lead generation

An online directory or yellow pages-style provider can give advertisers direct accountability for advertising spend by offering trackable mobile phone numbers that enable companies to track how many calls and SMS they had for a certain advert. When SMS or voice calls are received by this one number they can be tracked, making it a valuable tool for the calculation of advertising ROI, for example. The trackable number can be redirected to the advertiser's main telephone number, preventing the need for any additional telephony investment. Each communication can be monitored in order to give an advertiser clear and measurable data about the performance of an individual advert. This increased utility can open the door to monetizing the service through premium charging.

 

Key industry sectors:

 

  • Enterprises
  • Directory services

 

Related tyntec products:

 

  • tt.One
  • Mobile Numbers

 

Authenticate transactions, verify identity & prevent fraud

Authenticate transactions, verify identity & prevent fraud

High quality SMS can be a powerful tool to enable secure authentication for a wide range of services such as online banking, but also as a transaction communications channel. SMS can be used as a channel to confirm micro-payments or transactions by enabling registered users to send and/or receive transaction requests via text messaging. Additionally, SMS authentication can be used for the transmission of OTPs (One Time Passwords) or mTANs (Mobile Transaction Numbers) as part of a login or purchase procedure, from online banking to e-commerce transactions. Enterprises can also benefit from SMS authentication by providing mobile passwords, enabling staff to access applications, systems and confidential information according to their user rights, especially when working remotely.

 

In addition, fraud prevention can be further enhanced by checking key information via the mobile network, such as the location data.

 

Key industry sectors:

 

  • Enterprises
  • Banks and financial service providers
  • E-Commerce companies
  • Mobile operators

 

Related tyntec products:

 

  • Mobile Outbound SMS
  • Number Lookup

 

Advertising & outreach

Advertising & outreach

Mobile marketing and advertising is an increasingly important part of the marketing mix. SMS has long sat at the heart of mobile advertising practice, offering a reach and simplicity that other mobile formats cannot offer, from mobile ads, text-to-win campaigns to providing redeemable coupons and vouchers that can be distributed directly to the handset using standardized SMS barcode technology as part of marketing campaigns.

 

In addition, companies advertising in directories or yellow pages services can easily track calls & texts for lead generation and calculate ROI for advertising spend by allocating a unique mobile phone number to the advert and calculate all voice calls and text messages that come from that specific campaign.

 

Key industry sectors:

 

  • Enterprises
  • Retail companies
  • Internet companies

 

Related tyntec products:

 

  • Mobile Outbound SMS
  • Number Lookup
  • tt.One
  • Mobile Numbers

 

Issue mobile tickets

Issue mobile tickets

High quality SMS offers a unique opportunity to replace or enhance ticketing and couponing activities, because it is a convenient, cost effective and eco-friendly option to traditional paper ticketing and couponing solutions. SMS can be deployed as an alternative to paper coupons or tickets in discount couponing, event tickets, travel tickets for bus and railway as well as airlines with mobile check-in and boarding passes.

 

 

Key industry sectors:

 

  • Enterprises
  • Retail companies
  • Airlines
  • Transportation companies
  • Event ticketing companies

 

Related tyntec products:

 

  • Mobile Outbound SMS