Main Accountabilities
- Develop an IT strategy for future company growth.
- Develop and coordinate solutions for cost-effective and optimized IT-operations.
- Monitor and safeguard quality and efficiency of all IT systems.
- Analyze and improve are IT supported processes.
- Maintain and administrate hard- and software systems, both on client and server side.
- Balance management tasks with daily operational involvement.
- Oversee surveillance and inventory of internal and external IT and telecommunication resources.
- Lead, develop and coordinate operations team with strong focus on execution
- Motivate team while developing member skills, and reinforcing their standing in the company.
- Drive forward the hand-over internal user support operations and service issues from existing departments.
- Restructure the existing service department into a complete internal services support team.
- Apply recruitment and retention techniques to maintain consistency and service level.
- Budget operational IT costs, support planning of IT investments and monitor all IT related costs.
The ideal candidate should have the following profile
- At least 5 years of experience in IT operations; ideally former department head experience
- University degree in Information Technologies or equivalent knowledge
- Firm behavior, with a high seniority level too make sure that rules are not only created but followed
- Good crisis manager: Staying calm under high pressure
- Willingness to take more responsibility over time and new challenges
- Process oriented approach to IT
- Entrepreneurial attitude with excellent negotiation, interpersonal and communication skills
- Highly self-motivated and team-oriented attitude
- Analytical mind with structured work approach and distinctive problem resolution skills - combined with pragmatism and hands - on mentality
- Fluent in English and German
- Technical knowledge about Linux as server and client operating system, Windows as a client operating system, Trouble Ticket Systems, Mail/Groupware, Availability and performance monitoring, IT management/inventory software
- Optional knowledge about CRM and SAP Administration, Virtualization, SQL Database systems, Knowledge Management/Wiki, Web/Application Servers, other common Linux services like DNS, LDAP, Samba, FTP, SSH)
The package
- A professional, international and exciting environment
- Challenging and diverse projects
- Excellent career development opportunities
- Distinctive team spirit
- A competitive salary
Start of Employment: As soon as possible.
If you are interested in working in an environment where ownership, pragmatism, teamwork and open mindedness are amongst our core values, then we welcome you to explore the opportunities at TynTec. Please send your CV and cover letter to delorme(at)tyntec.com
Please include: ‘Director IT Operations’ in the subject of your Email.