• Up and cross-sell to our current customer base (main focus)
• Maintain a link between our international customers and the company according to our “One-face-to-customer”-principle

• Deliver excellent service to the customer by answering customer inquiries and requests, performing issue resolution and supporting customer invoicing

• Resolve customer problems and act as liaison between the customer and internal resources such as Finance, Technical-Support, Network Operations and Product Management
• Analyze customer revenues and customer demands

• Contribute to the development and execution of programs for customer information and retention

• Analyse customer problems and problem patterns and contribute to the development of long term solutions
• Give useful suggestions for product and process innovations and development
• Maintain contact with the customers via telephone, email, instant messenger and when necessary, in-person meetings
• Work in a rewarding team environment!

The Account Manager will benefit from the opportunity to learn about all areas of the customer relations/key account management domain in the mobile telecommunications industry within a professional team. You will have the opportunity to assume major responsibilities quickly and to make your own decisions.  

• You have a minimum of three years experience in CRM/key account management/sales
• Experience in a customer service related industry
• Excellent organizational skills and ability to multi-task
• Preferably additional training or experience in communication, sales and/or complaint management
• You should be technically minded and should be a fast learner
• Broad knowledge and familiarity of the MS Office package especially Excel
• Passion to serve the customer
• You have a high degree of self-motivation and the ability to work independently
• You are used to delivering first class work under pressure in a demanding environment with multiple responsibilities
• Excellent analytical skills
• Bachelors degree or equivalent education
• Written and verbal fluency in English is essential
• Written and verbal German preferred

• A professional, international and exciting environment
• Challenging and diverse project
• Excellent career development opportunities
• Distinctive team spirit
• Competitive salary, plus bonuses

Start of Employment: As soon as possible.

If you are interested in working in an environment where ownership, pragmatism, teamwork and open mindedness are amongst our core values, then we welcome you to explore the opportunities at TynTec. Please send your CV and cover letter in English to Sabine Delorme (delorme@tyntec.com).

Please include: “Account Manager” in the title of your Email.